Laserfiche WebLink
City of Santa Ana <br />Performance Outcome Tracking <br />Please find the activity most closety associated to the service that will be provided and place an "X" next to it then <br />answer the question below. Please note the tracking that is involved with this activity. <br />Place an <br />"X" next to <br />one <br />Activity <br />Activity/ <br />Program <br />Outcome Tracking <br />Goal <br />HUD Outcome Tracking <br />HUD Goal <br />Emergency <br />Track individuals who <br />50% of <br />Number of homeless persons given <br />Accessibility for the <br />Shelter <br />received support services <br />individuals/households that <br />overnight shelter <br />purpose of creating <br />that were linked to one or <br />are provided with <br />Suitable Living <br />more additional support <br />emergency shelter will <br />OR <br />Environments <br />service and/or appropriate <br />transition to interim <br />housing. <br />housing (i.e., transitional <br />Number of beds created in <br />housing). <br />overnight shelter or other <br />emergency housing <br />Describe how you will gather the tracking information, noted above, for that activity. <br />Laura's House measures the overall success of the program using both quantitative and qualitative <br />evaluation tools. <br />The quantitative measurements include counting the number of women and children entering the shelter <br />program, maintaining a census log which includes all client demographic information and their outcome <br />status upon departure from the shelter program. <br />The quallitative evaluation process and tools are as follows: 1)client satisfaction outcomes are measured by <br />each client completing an exit evaluation survey that addresses all components of the program including <br />accomodations, staff & volunteers, children's programs, counseling, groups, legal advocacy and case <br />management. 2) program participants are tracked throughout their stay in the program using standardized <br />instruments to assess changes in knowledge, attitude and behaviors. <br />The purpose of the outcome evalustions is to provide information on the effectiveness of the program and <br />staff and to determine if we are successful in reaching our program goals. The results of the program <br />evaluations provide client input in the development of new programs and/or curriculum revision on existing <br />programs. <br />Exhibit A-1 <br />Page 1 of 1 <br />