Laserfiche WebLink
City of Santa Ana <br />Performance Outcome Tracking <br />Please find the activity most closety associated to the service that will be provided and place an "X" next to it then <br />,.. u.^. ........a.... L.el...., Dlme nnte the tronl, inn that is invnlvpri with this activity. <br />Place an <br />"X' next to <br />one <br />Activity <br />Activity/ <br />Program <br />City Outcome Tracking <br />Goal <br />HUD Outcome Tracking <br />HUD Goal <br />Low- and <br />Track program participants <br />90% of program <br />Number of persons assisted: <br />Accessibility for the <br />Moderate- <br />that were linked to services <br />participants will be linked to <br />-with new access to a service <br />purpose of creating <br />Income <br />sought. <br />services sought. <br />-with improved access to a service <br />Suitable Living <br />Services <br />-where activity was used to meet a <br />Environments <br />quality standard or measurably <br />improved quality, report the number <br />that no longer only have access to <br />substandard service <br />X <br />Describe how you will gather the tracking information, noted above, for that activity. <br />Program evaluation and success are monitored by the client's ability to select appropriate business outfits that <br />work best for their features, reflect a positive, professional image, and demonstrate knowledge of what is <br />appropriate attire for job interviews and for the workplace. At the end of the process, each client will have <br />received 2 complete business -appropriate outfits that are suitable for job interviews and for work. At the end of <br />the service (valued at $254 per person) each client is given a service survey that is anonymous and asked <br />questions related to the quality of service they received. WHW prides itself on providing the highest quality of <br />service we can envision, providing individuals with dignity, consideration and respect. The organization values <br />the feedback we receive from the recipients of our service so that we may practice a continual improvement <br />process. In addition, the organizations that make referrals to us (over 170 of them) are surveyed each year to <br />assure we are meeting their needs and the clients that they refer to us. <br />Exhibit A-1 <br />Page 1 of 1 <br />