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agencies, municipalities, local organizations, and/or neighbors is recommended to solicit input on potential project issues. These approaches make for a much more predictable environmental review process and reduce changes in contract scope and budget. Project budgets are broken out into tasks with an associated line item amount depending upon the unique issues and processing needs for that project. Contract budgets are monitored weekly to ensure the project is within budget, as well as the cost allocated for each task. If unanticipated issues are identified, deviations from the original scope of work and/or project description will be brought immediately to the City's attention with a description of the additional work required and associated costs, if any. Prior to submittal to the City, work products are thoroughly reviewed internally by senior project management. Screencheck copies of documents will be provided for review and approval prior to finalization and being made available to the public. Project management costs are built into billing rates for all senior level staff. Initial training of staff is never billed to CAA clients. Questions on bills for a project are handled directly by the Principal in Charge, and clients are encouraged to contact CAA on any billing questions or dispute of charges. 5. Staff Qualifications/ Personnel Experience Because of its corporate philosophy, CAA can expand or contract its organization by association with appropriate professionals in the field. CAA can provide the full range of environmental and technical services for any project undertaken by a public agency, whether in -house or by aggressive management of subconsultants. Most importantly, CAA has represented many municipalities and school districts on CEQA - related matters and projects. Because of our size, CAA is selective concerning the number of projects for which the firm is responsible at any given time. This philosophy ensures that each project is managed personally by a firm principal who works directly with the client on every facet of the project. The experience of the project manager and key personnel are described below. The CAA team brings years of experience across a wide range of projects. The CAA CEQA team is led by Shawna L. Schaffner, Chief Executive Officer, and includes Thomas B. Mathews, President; Paul E. Shaver, Manager of Planning and Engineering Services; Kathleen M. Crum, Associate Planner and Margaret F. Partridge, Associate Planner. Complete staff resumes for the CEQA team are included in Appendix A. Shawna L. Schaffner As Chief Executive Officer, Ms. Schaffner oversees the daily operations at CAA and is head of CAA's CEQA planning program. Ms. Schaffner focuses on the preparation of environmental compliance documents and processes for CEQA/NEPA engagements, managing project coordination and completion among subconsultants, clients, and staff experts. Ms. Schaffner has maintained an energy among CAA's staff for rigorous analysis in environmental documents. CAA's environmental analyses, therefore, not only consist of accurate, comprehensive inventories and rigorous analysis, but also focus on problem solving. Ms. Schaffner has worked closely with local cities, counties and school districts in the preparation of CEQA required reports for residential, commercial, and public facility projects. In addition to her work under CEQA, Ms. Schaffner has extensive experience in current planning. She has worked on the preparation and processing of numerous Planned Community District Regulations, zone changes and Coastal Development Permits. Ms. Schaffner would be the project manager for any proposed work for the City of Santa Ana. 4 City of Santa Ana Environmental Consulting Services Statement of Qualifications