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tnemanClara maintenance level is Total Oate t5ronze as defined in the Support Operations Handbook. nle5s Customer chooses Total Care Silver orToIal Care Gold, Cp,torne s mainteJ ce,' <br />level Is Total Care bronze, All Products hoensed under the Agreement most have the same maintenance level, , <br />SILVER (as defined in the Support Operations Handbook) <br />GOLD (as defined in the Support Operations Handbook and applicable Gold Services Order Form) <br />Customer must purchase the same level 01 Malntenarira fttfall Products licensed by customer at any time, <br />$8GT-toN 2.e-TfRW-, ANi7 PR=ICT ORDER FORM USTItr ;. <br />Thirfollowing terms apply to tire , Products listed In this Section 2.0. <br />210.1 Initial Maintenance Period. If the Lawson-frlaintained Products are delivered on or between June 1 and February 29, the "Initial Maintenance Period" for those Products wit commence <br />on delivery and end on the first May 31st that occurs after delivery. If the Lawson-Maintained Products are delivered on or between March 1 and May 31; the 'Initial Maintenance <br />Period' for those Products will commence on delivery and end on the First May 31st that occurs more than 11 months after delivery. <br />2,0:2 'Maintenance Fees' for Initial Maintenance Perioc2L The annualized "Maintenance Fees" for the Initial Maintenance Period are: (a) 20% of the net amount of the line item 'Lawson <br />License Fee' for each Lawson-Maintained Product that is a Lawson Product, less any applicable Ltcense fee discount and :(d) the then-ourrent fee for each Lawson-Maintained <br />Products that is a Third Party Product. <br />2.4,3,- "Maintenance Fees^ for First Annual Renewal of Maintenance. "Maintenance Fees' for the first 12 months of renewed Maintenance sslier the Initial Maintenance Period are: (a):2U%0V <br />the net amount of the line item 'Lawson License Fee" for each Lawson-Maintained Product that is a Lawson Product, less any applicable License fee discount, and (b) the then-current <br />fee for each Lawson-Maintained Product that Is a Third Party Product. <br />2.0A For Lawson-Maintained Products added to the Agreement withuuta "Lawson License Fee" charge ('NIC"), the, annualized "Maintenance Fees" for the first 12 months of Maintenance <br />of those Products are: (a) 18% of the theni list price for each of those Lawson Maintained, Products that are a Lawson Product and (b) the then-CUITentfee for each of those <br />LefvsomMalnlained Products that are a Third Party Product, <br />Z0.5 If Customer and Lawson enter into another Product Order Form to increase the Maximum Use Designations for any Lawson-Maintained Products (the "Usage Increases"), a pro rata <br />portion of the annualized Maintenance Fees for the Usage Increases will be payable as of the effective date of the Usage Increase Product Order Form as payment of Maintenance for <br />the,Usage Increases through the end of the then current Maintenance Period, <br />104 Maintenance Fees for Annual Renewals, If Specified Customer continues to renew available Maintenance for all Lawson-Mainlained Products listed In the Schedule(s) to this Product. <br />Order Form ('POF"), during the first year after the Effective Date of this POF, the percentage increase in the annual tlainlenance>Fee will not exceed 4% of the previous years annual <br />Ma ilenance Fee. If Specified Customer continues to renew available Maintenance for all Lawson-Maintained Products listed in the Schedule(s) to this POF, during the second <br />through the tenth years after the Effective Date of this POF, the percentage' Increase in the annual Maintenance Fee for each annual renewal period will not exceed CPI plus 4% of the <br />previous year's annual Maintenance Fee. "CPI" means the then current annual Consumer Price Index,All Urban Consumers percentage, orequivalent index published by the United <br />States Department of Labor, and CPI vnll apply starting with the second renewal of Maintenance. The above cap on annua! Maintenance Fee increases does not apply to any Products <br />or users licensed after the Effective Date of this,PCF. Annual tvlsintetiance Fees are payable 30 days before renowal each year, <br />RoDUCT OROER.FOW.4.LISTING (S3 JMXINF ONLY), <br />.Product <br />SYa IAaz Ui- SW Ma{nl.nixa Laason Tn(rd party <br />Aaxcrtpthm IQ MUc Rus MUH 'r ' b!5 Code <br />r.31VS+lA SUppty l:tiAiA MitiapgrrrRA7S $U1S4:. TS P? I.4cenae F.} Llconta. Fec <br />Cm,ttac¢Marta emerit ; <br />Gentrser ManaaeMe:u.lnn„;....nat.,. e........ .>___?,.___._- CM1tGT - 10 UNl 5 Lh!P 50000 <br />3ecanoN$.0..;/.i{{9pRE$$WPLATFORM TECHNOLOGY FOR PRODUOT5 LISUO IN SECTION'SZO <br />Addrtas,Af Which BerVir r Portion Cr Producct Mir Iri tl lk d: <br />NOTE: SP£GKIC OPERA77NG SYS tEM 5Ed'12ELFlli`CtEVEL RE4UIRED FOR OELIVI=RYO.PRDDUCTS(-UNLESS SHOWN OIFFFRENTL Y Abp VE-) <br />SetvKr rx.ddresi NwMari t-w- <br />2P t a ante{ptaZa M1±oi sYSiem Le el uzdta oat asa <br />- WItJ2Q0] _ 4`.ia SOL <br />83LP,RODUCT ORCIER FORM VnIK XT <br />nr,-.atlartcZm, <br />2 ,f 3