ORANGE, COUNTY OF - 2008 - Laserfiche WebLink

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AlTACHMENT A SCOPE OF WORK PuBLIC MAss NOTIFICATION SYSTEM A. BACKGROUND The County seeks to enhance its ability to deliver l:l'iticaI, time-sensitive information to citizens and businesses by broadcasting to phone and e-mail devices for emergency notification purposes through a mass notification system with County-wide citizen contact data and geographical zoning capability. County has contracted with the County's top two phone providers, Verizon and AT&T, for County-wide E911 phone data. An online citizen subscription process will be implemented via the County's website to collect additional citizen contact information (mobile, VOIP and e-mail), and possibly preference data (preferred language, notiflC8tion types, etc.). At minimum, County shall update phone provider data quarterly. Citizen subscription data is expected to be updated in real-time or daily. Within Orange County, a variety of mass notification services or systems have already been implemented by individual cities. The primary use of these systems is to provide citizens with safety information; however, some are also used for general information notices as well. The goal of the County is to benefit from economies of scale by implementing a County-wide system that will be accessible to all Orange County cities including those not participating in the County's law enforcement services program. B. SCOPE OF PROJECT Contractor shall implement a County-wide public mass notification system with the primary objective of quickly delivering alert, warning and instructional emergency messages via phone and/or e-mail to County residents and businesses during time of disaster. The production ready system shall be licensed for use throughout Orange County's entire region. Contractor shall implement a system for County with sufficient administrative controls to manage system use across County and city public safety jurisdictions. System users shall only be capable of accessing information and launching notification sessions to citizens within their jurisdiction. The system shall have suffICient functionality, security and bandwidth to accommodate County-wide data. regional use, multilingual outbound messages, geographical call list generation and tiered system administration and use. Business Requirements of a County-wide mass notification system include, but are not limited to, a solution that: (not specified in order of priority): . [s established and specifically designed to facilitate public mass notification distribution. . Offers tiered administration and security levels to optimize, manage and control system use. . Allows citizens to register phone numbers and e-mail addresses via the County's website. . [s capable of disseminating messages via telephone and e-mail. . Is capable of disseminating messages to TfD\TI'Y devices. . [s capable of disseminating messages in citizen's preferred language (Spanish, Vietnamese or English). . Contains accurate, up-to-date County-wide constituent phone and e-mail data. . Contains up-t<Klate County geographical maps. . Is capable of geo-coding AT&T and Verizon phone data to County-wide geographical maps. . Is capable of generating call lists via geographical map selection. . Is designed and managed with sufficient security, backup and redundancy. . [s available 99.05% of the time. .05% allowed for planned system maintenance. . Can deliver a 30 second message to ] 0,000 citizen phone numbers within 10 minutes. c. CONTRACTOR RESPONSmn .JTI11JI Contractor shall perform services as follows or otherwise agreed to in writing by County: Contnl<t N 1000009IIO 20 3125108