ORANGE, COUNTY OF - 2008 - Laserfiche WebLink

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I. Contl'llCtor Solution Contractor shall provide a fully-hosted, web-based Application Service Provider (ASP) solution that will provide the County an emergency public mass notification system, including all hardware. software and communications equipment required to support the business objectives. "Emergency" shall be defined as any communication deemed by County to be: · Life-threatening to the public; or . Harmful to individuals, animals and/or property from man-made or natural threats Contractor's solution shall provide the following: a. Speed of Mesaqe DeHvery - SLAs: Contractor shall maintain Service Level Agreements (SLAs) with multiple telecommunications providers which allow it to initiate at least 2,000,000 60-second voice messages per hour. Contractor shall be able to initiate at least 1,000,000 e-mail and e-mail- based text messages (SMTP) per hour; Contractor shall be able to initiate at least 360,000 SMS text messages (SMPP) per hour. Further, the Contractor shall utilize reliable and proven delivery methods, including superior call routing, throttling, and load balancing via proprietary algorithms. b. System Reliability and Redundancy: Contractor shall maintain a redundant, zero single point-of- failure system. Contractor shall utilize multiple delivery methods (e.g., Time Division Multiplexing (TOM), Voice over Internet Protocol (VolP), SMS, and e-mail), multiple telecommunications partners, and draw from multiple data centers that span all three national power intereonnects. · CompadbUity: Contractor's service utilizes an open architecture which allows for ongoing expansion to include new technologies as well as contact capacity. Further, as a fully-hosted, web-based Application Service Provider (ASP) solution, Contractor's service does not require any software download or hardware installation. The serv ice can be utilized on any standard web-enabled device or telephone. c. System Security: · Transmission Security: Contractor shall utilize SCCW'e transmission for all data transfer to and from County's sites. This includes secure socket layer or secure ftp that uses 128 bit SSL encryption or better. · LDAP Security Provision: Contractor's system will integrate directly via LDAP for County end user authentication, allowing users to have the same user name and password for Contractor's service that they currently use for their employee log-in, but that infonnation is not passed to Contractor. It also ensures that, should a user no longer be an employee, that user is immediately unable to use the system without the County having to take further action. · c.n AuthorlZlldon: Contractor's Call Authorization feature will require County-authorized individuals to approve any message before it is sent based upon c1ient-defined issues as well as user roles and rights. Approval may be granted securely using just a telephone. County may set its own parameters around notification events which will prevent users from sending an unauthorized call or sending a call at an inopportune time of night · PIN Aut.entieation: Contractor's service offcrs the option to require the call recipient enters a PIN before a message is played. This feature may be turncd on for a call by call basis. This feature is primarily used for inter-office and/or divisional transmissions to confirm that the correct recipient is reviewing confidential information. · Hieran:bical Controls: County will be able to segment which users have access to communicate with which recipients based upon County-defined and controlled roles and rights per user type. · Audit Tndl: The System provides an audit trail of all user and session activity. d. System D.ta: · Data MllDllgcmcnt: The solution has an interface to allow System users, who have been granted appropriate system permission, to Add, Edit and Delete contact records as desired. This includes all records; entered manually, E911 data and citizen opt-in. · D... Import: Contractor shall provide data upload (i.e. ~bulk loading"l, data integrity cleansing and management of County-provided data, including initial and routine E911 data sets. System shall identifY E911 data record source accordingly. Con..ctNlllOOOO9880 21 J12Y08