ORANGE, COUNTY OF - 2008 - Laserfiche WebLink

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adhere to the \.1 standard. As a result of the service's compatibility, the County can easily access this simple fonnat for exchanging all-hazard alerts and warnings across multiple networks, maximizing outreach to all constituents through a user fiiendly process. This protocol also adheres to expected upcoming WARN Commission recommendations for best practices in alerting systems. These alerts can be utilized by additional entities and agencies for the purposes of disseminating CAP related infonnation. g. Reports: · BuUt-la Reports: The Solution includes several detailed reports to assist users to monitor and maximize usage of the system. Report data can be exported to MS Excel. · Ad....oe Reports: The solution offers ad-hoc report generation. ConlrllCtor's Client Care Team will support and/or aid in the development and creation of additional reports as needed. 2. Tech.leal arclIltedure. fUDdioa.1 CO.DOnellb. IIIIDlemeatatioD realliremeng aDd mmten.8lRCe reauireme.t Contractor's service is a fully-hosted, we~based Application Service Provider (ASP) solution. The service does not require any specific hardware or software requirements from the County. No components or specific configurations are required to use the service. So loog as the County user has a telephone and web-enabled device (e.g. computer) available, the user can send a message. The user can also record and send a message using only a telephone when necessary. The service is fully independent of the County's IT hardware and telecommunication system. Contractor utilizes an open architecture to allow for rapid expansion as our clients' needs grow. The architecture exists 00 hardware ranging from Dell web and application servers, to Cisco networking equipment, to EMC storage arrays. 3. Stamnlf: Contractor shall provide staffing as specified in Attachment C. 4. ImDlemeutado. Servl_: Contractor shall perfonn and complete the services, tasks, and obligations in accordance with Attachment 0, "Implementation PlanIProject Schedule". S. TrlIl.l-. Muuu aDd Documentation: The Contractor shall provide County with and maintain two (2) copies of a comprehensive Public Mass NotifICation System Manual designed to document the proposed solutions software functions, guide trained users on detail process steps and train future users. Additionally, technical specifications, including a network diagram of the systems architecture, data dictionary and data schema, shall be provided to allow proper maintenance of the System by County network and database administrator staff. The County may copy all Manuals and Documentation provided by Contractor for use and distribution to County public safety departments as needed. The contractor shall provide all technical, administrative and user training required for county staff to use the software solution. 6. SUDoon Services: Contractor shall provide support services in accordance with Attachment E to this Contract. 7. Tad.1! and Acc:eotance: Contractor shall provide a testing and acceptance plan (Attachment F) to be agreed to and completed by County prior to award of Contract. Said tasks shall include, but shall not be limited to verifying: system installation and configuration, tiered administration, user creation and management, County-wide data and map import, reconciliation and maintenance, citizen opt-in data processes, custom and geographic call list generation, outbound telephone message launch, outbound e- mail message launch, use of surveys, monitoring of outbound session activ ity and validation of reports. 8. TrlIiainlf Contractor shall provide training in accordance with Attachment G. Co._ NlOOOOO9880 23 3I2Srol