ORANGE, COUNTY OF - 2008 - Laserfiche WebLink

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· Data lategrity: The Systems contact database is designed to confonn with the NENA 2.1 standard data structure. Uploaded and manually entered contact records shall be stored using standard terminology where applicable (ie address prefix, address suffix, city name, etc.). System to enforce data integrity throughout the entire application. . Data Backup: Contractor is responsible for providing sufficient data backup and disaster recovery operations to prolcct the County's data from becoming damaged, destroyed or unavailable. · User-deflned CODflgurable Oelds: Contractor's service will allow for user-defined configurable fields. · Dalll ProvisioD from Directory Services: Upon County's request and upon execution of a written amendment to this Contract, Contractor may provide telephone data at additional cost to the County. e. Eae of Use aDd Accea Features: · Remote Aeeea: Contractor's service provides a streamlined solution for priority situations that allows users to record and send messages from a remote location using just a touch-tone phone. All County approved authorized users will be provided with Dial-In Messaging Cards. · BiliDlua' CommuDity Web Portal: Contractor shall provide a secure County-specific Web page to gather County constituents' e-mail addresses, cell phone numbers, unlisted phone numbers and language preference. At minimum, web portal shall be available in English, Spanish and Vietnamese languages. Citiuns shall have the ability to Add, Edit and Delete opt-in data. Web portal shall offer security mechanisms to validate users and prevent unauthorized use. · Ease of Groupi., for Tngetcd MeaagIag -. Contractor's service will enable users to quickly and easily pre-define groups for staff, volunteers, intra-department teams, languages, and specialty groups (e.g., day care cenlers, senior care facilities). The user has the ability to store recipients by an unlimited number of groups. f FeatD,," for Ease of Use &: Maximum Olltreacb: · MaUl-Modality Delivery Metbod. alld Devices: Contractor shall provide a zero-single-point- of-failure system through multiple delivery methods (e.g., Time Division Multiplexing (TOM), Voice over Internet Protocol (VoIP), SMS, and e-mail). The service delivers via multiple methods, including e-mail and SMS, and allows for delivery to multiple device types-including cell phone, PDA, pager, and TrY rrDD devices, as well as the traditional land phone-for rapid and inclusive access. · IDteractive Survey: Contractor's interactive survey feature allows users to create a message in the fonn of a customized survey to send to contacts. The recipients hear a message that contains a question that they are asked to respond to via their telephone keypad. The results are tabulated by the Contractor's service and then provided to users via the website and 0- mail reports. · Message s.:rlptiug .ad Storage: Contractor's service shall come with a library of sample scripts and provides the option for the authorized user to record and send a message immediately or pre-record and store messages in their message library for use at a later time or date. · GIS Compatibillty: Contractor shall provide compatibility with the County's GIS maps. With or without GIS, users can target specific areas on a map using the Systems integrated Geo-Calling feature. Contractor's service will be capable of creating specific call lists for a certain area of the County using criteria such as radius, ZIP code, and arbitrary shapes using GIS mapping. Users can also create a polygon area by clicking as many points on a map as are needed to indicate the desired calling area. The user may even draw a shape ofa donut to remove a segment of the database (e.g., the "hole" of the donut is excluded from the call). This feature provides great flexibility in mapping selections to optimally geo-target the audience to receive specific messages. · CAP: Contractor's service is fully compatible with the "Common Alerting Protocol Version 1.1" (CAP v 1.1). Therefore, the service user has the ability to create and issue CAP alerts that c_ NIOOOOO988O 22 312S101