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<br />ATIACHMENTC <br /> <br />STAFFING PLAN <br /> <br />Stall'to perform CODtraer datiM <br /> <br />Name <br />Bin Chen <br />Tom Melander <br />Deanna Ellis <br />David Garcia <br />Mario Jo <br />Joshua Roth <br /> <br /> <br />atio. <br /> <br />Technical Mana er <br /> <br />In <br /> <br />tion S ialist <br /> <br />Vice President, Client Care <br />ChiefTechnolo Officer <br /> <br />Contractor shall obtain approval from County Project Manager in advance and in writing prior to making any <br />substitutions for individual project team members. Contractor may not request changes to the number of <br />types of classifications. <br /> <br />RoIelI aDd RelIpoa.ibiUtie. <br /> <br />Contractor Roles and Responsibilities shall include, but not be limited to, the following: <br /> <br />I. CODtractor Project MaDager: This individual leads the implementation, training, and roll-out process <br />from a management perspective. All daily activities, such as ensuring timely scheduling and training, <br />ultimately rest with the Contractor Project Manager. The rest of the project team supports this resource. <br />In addition, the Contractor Project Manager will report to the Program Manager and will work together to <br />ensure all issues, risk, and change is managed, monitored and controlled. <br /> <br />2. Project Client Care Specialists: An additional team of Client Care Specialists work under the <br />leadership of the Contractor Project Manager. Their role is to provide training, support, and client <br />services for all County needs, requests and support issues. The Team shall include dedicated Specialists <br />who will be dedicated to the County for the life ofthe Contract. Each Project Specialist will be assigned <br />as a liaison to a specific component of the Project, such as Divisional Training, City and Agency <br />Training, and is responsible for day-to-day management as well as performing regular new user - and <br />refresher training. <br /> <br />3. TccbDIcaI MllD8ller: This individual works under the Project Manager to ensure the smooth progression <br />of all technical deliverables, including but not limited to managing the testing process and managing any <br />customization that needs be delivered. This resource will also work with the Contractor Integration Team <br />to ensure the upload of data and automation of all notification services. This resource is the technical <br />project lead responsible for creating, and achieving sign-oll' on the test plan. <br /> <br />4. County's Project Team: The County's Project Team will include at least the County Project Manager. <br />This resource will meet weekly with the Contractor Project Manager to discuss steps towards <br />achievement of deliverables and additional items. <br /> <br />Cootnet N I 000009880 <br /> <br />26 <br /> <br />312S~ <br />