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<br />Contractor will implement, and continue to provide through the life of the contract, maintenance and support <br />services per Attachment E of this Contract. <br /> <br />I I. Deliverable 11: POIt-lmplemeDtadoD Sel'\llces <br />Contractor shall provide ongoing "post-implementation" services throughout the lifetime of the Contract. <br />Such services include, but are not limited to, the following: <br /> <br />. Oagoing TraiDiag: Unlimited training, new user training and refresher training are included at no <br />additional cost within the lifetime of the Contract. <br />. 2417/365 TechDiealaud Clieat Support: Provided through a toll free number and via e-mail. All users <br />have unlimited access to this level of support through the life of the Contract. <br />. Usage Repo....: Contractor provides usage reports quarterly. Each user's account also contains real-time <br />access to reports. <br />. AHeu..eDt aDd EvaluatioD -Olntractor will work with the County to develop benchmarks and assist in <br />evaluating progress toward those benchmarks. <br /> <br />DeHverable 11.1- Provide Additional TralniDtl <br />Contractor provides this service at no additional cost to the County. Contractor shall include a systemized <br />method for ongoing training within the Training Plan to be delivered to the County. <br /> <br />Deliverable 11.2 - CODnty ADDl'Oved CODsultlnj[ Servlees <br />Contractor provides a Project Manager at the County's disposal to address these needs. <br /> <br />Deliverable 11.3 - Additionl SYStem Documentation <br />Contractor provides a Project Manager at the County's disposal to address these needs. <br /> <br />Contract N I 0000098B0 <br /> <br />29 <br /> <br />31l~1OS <br />