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6. Complainants must initially file and exhaust except where the Statehdetermines earing procedures prior to appealing to the State that the LWIA grant recipient's procedures are not in compliance with the State's procedures. Ill. Procedures for Handling Complaints at the LWIA Level A. Receipt of Complaints Pursuant to the WIA regulations found at 20 CFR, Section 667.600, ad eeLWve IA administrative entities have the responsibility to conduct hearings he LWIA. complaints made by individuals about the administrationentity andfprograms employe employers twh ch the "LWIA level" encompasses LWIA administrative administrative entity has delegated the complaint is nre Ilwith WIA programs n process. The following comprise the guidelines for resolving issues a gn connection s arising from operated by the Santa Ana LWIA including resolutions °f sancpoansttaken by the actions, such as audit disallowances or the Governor with respect to audit findings, investigations or monitoring reports. Form and Filing of Complaint Official filing date of the complaint is the date the written coqual mplaint is received. The filing of the complaint with the Santa A hWIA Opportunity officer shall be considered as a request for hearing and a decision must be issued within 60 days•The alaint mustlso contain the folloe in wing and must be signed and dated. The complaint should information: a. Full name, telephone number, if any, and mailing address of the complainant; b. Full name, telephone number, and mailing address of the agency involved (respondent); C. Clear and concise statement of facts including dates constituting alleged violation; d. What provisions under the Act, regulations, been violated or other agreements under the Act, are believed to have e. Remedy sought by the complainant; and f. If the complainant is a privathe complic entityaint t must be corporation, y atiohoand not zed by natural person, the filing of p the governing body of such entity or corporation.