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nt staff in <br />procedures do not restrict the LWIA grant recipieethe formalomp complaint <br />discussionand resolution of any problems outside of and without resort to <br />procedure. <br />A, The following principles and rules apply to all complaints at all steps of the complaint <br />procedures: <br />1. All complaints must be made in writing within 180 days of the alleged <br />occurrence, except complaints alleging fraud or criminal activity. <br />2. All persons filing a complaint shall b ro informally rresolvepheal' or <br />discrimination. Good faith efforts shall be made to <br />complaint prior to the scheduled hearing. Complainants have the right to <br />withdraw their complaints (in writingmai antt tome corpect terior � hn cal defithe giencies but <br />complainant may amend his/her co p <br />not to add issues. <br />3. Complainants shall have the right tobe represented <br />he complaint process. <br />expense by <br />person(s) of their choosing at all levels of <br />ll <br />4, Upon enrollment into employment or tpincludingtnot itinacabo pof theitl <br />rovided <br />with a written description of these procedures <br />right to file complaints and instructions for filing. <br />An employer of participants, including private -for -profit employers of <br />participants, may use this or other complaint resolution procedures so long as <br />the participant is informed of the complaint <br />resolution compin procedure <br />s are they are to <br />follow and the time frames governing rev <br />A "participant', within the meaning of these procedures, is an individual who <br />receives employment -training services under a program funded by Santa Ana <br />LWIA. The Complaint Resolution Procedures contained herein (or the <br />alternative procedures which an employer may use) shall be available to <br />participants to resolve disputes regarding items and conditions of employment <br />of such participants in employment training programs. However, such <br />procedures shall not be used to resolve disputes rg grding terms and <br />rf on„ Pmn►nvee who is not a participant as defines <br />herein. <br />5. If a complaint does not receive a decision at the LWIA grant recipient level <br />within 60 days of filing the complaint or receives an unsatisfactory decision, <br />the complainant then has a right to request a review of the complaint by the <br />Governor. <br />7 <br />