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ATTACHMENT A SCOPE OF WORK I. INTRODUCTION The Orange County Sheriffs Department(OCSD)is headquartered in Santa Ana,California. With about 3800 employees,OCSD serves thirteen contract cities and the unincorporated areas of Orange County. This includes about 700,000 residents in 350 square miles, OCSD's Emergency Management Division provides emergency management and preparedness services to the unincorporated areas of Orange County and supports the efforts of the Orange County Operational Area (OA). There are currently over 100 jurisdictions in the OA encompassing all County departments and agencies,public and private organizations, and the general population within the boundaries of Orange County. The County administers and maintains a vendor-provided public mass notification service called AlertOC, which is offered to all 34 cities in the County, County agencies, Orange County Fire Authority,water districts,and the University of California Irvine for emergency public notification and internal responder notification, This system includes an opt-in portal for residents to register their cell-phone, email and text devices for emergency notifications. In addition, E911 data is purchased quarterly from telephone service providers,uploaded to the system. Countywide,public emergency and safety efforts are coordinated and provided through a combination of county and city police,fire,healthcare,and public works departments. Contractor shall design/provide a Public Mass Notification System(PMNS)solution that supports features that meet or exceed those described in this Contract, as well as supports a migration and training plan for the transition from the old A]ertOC system. The PMNS solution will include state of the art technology and will adhere to all industry standards,best practices,and applicable laws. Requirements for the next generation of AlertOC include: high efficiency,robust capacity, ease of use,comprehensiveness,and a focus on accessibility for the whole community population. Support for additional languages and for the hearing and visually impaired community shall be a component of the new system. II, SCOPE OF WORK Contractor's PMNS shall be a fully redundant,geographically dispersed SaaS solution with routine maintenance, enhancements and upgrades provided by the Contractor at no additional cost. The PMNS will automate the key steps for responding to a critical event. It will aggregate threat data from third party and internal sources so the County can assess risk, and locate people in areas of threat and those needed to respond. The PMNS will then enable the County to execute pre-defined processes based on the type of threat for who should be contacted and how,what message to send, and who to escalate to if a responder is not available. Contractor's platform will then send out notifications and instructions via text,voice,email—over 100 modalities in 15 languages as needed, organize conference bridges for people to collaborate, and analyze return messages. Automation will enable these steps to be completed quickly,highly reliably and at scale. 'rho critical communications and enterprise safety applications to be provided to the County via this PMNS software contract include Mass Notification Base for State& focal Government with Unlimited Domestic Usage,Mass Notification for Transportation,Community Engagement, and Counfy ofOrange Mir-060•-25010I78 IYIe No.2424402 Shed CoronerlPurchasing Services Bureau Public MassNolUlewUon Sysieiu Page 26 oJ'57