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# Question Yes No N/A Comment <br /> 38. • percentage of attempted X <br /> and completed <br /> notifications <br /> 39. failure rates X <br /> 40. failure modes(with X <br /> standard response <br /> definitions across sub- <br /> contracted carriers <br /> 41. • time of delivery X <br /> 42• • length of delivery X <br /> 43. • total number delivered X <br /> 44. • Other <br /> 45. Customer support must be treated as a <br /> high riori with: <br /> '16. • one primary point of X Orange County has a dedicated Account <br /> contact at the company Manager who serves as your primary point <br /> of contact. <br /> Additionally,clients are directed to contact <br /> 24x7x365 Technical Support: <br /> littps:!/www.everbridge.coiii/custoiners/stipp <br /> on; <br /> 47. 24/7/365 emergency X Everbridge complies.We believe that client <br /> support line(for both care does not end with implementation.True <br /> administrators and self- client care continues throughout the life of <br /> registration accounts) the partnership.Yourorganization will <br /> receive ongoing support provided via the <br /> Internet,e-mail,and telephone. <br /> Everbridge Technical Support is available to <br /> you at any time of day or night,24x7x365. <br /> Technical Support staff members are ful[time <br /> Everbridge employees located on-site. <br /> We do not outsource our client care services <br /> to third parties that do not have Everbridge <br /> expertise.When you reach out to Everbridge <br /> Technical Support,you will get a <br /> professional who is well-versed in the <br /> Everbridge system and is more than capable <br /> of assisting you. <br /> Additionally,Everbridge has support <br /> personnel deployed at all of our offices <br /> around the world to ensure that in large <br /> scale disaster scenarios your organization <br /> will be guaranteed the highest level of <br /> support possible. <br /> 43. live chat X <br /> �9 screen-sharing tools X Lverbridge support personnel may initiate a <br /> Zoom session(corporate approved standard <br /> for secure meetings and collaboration)with a <br /> client to provide support if necessary. <br /> 5U. • one business day X <br /> deadline for non- <br /> emergency support <br /> response <br /> County of Orange MA-060-25010178 File No.2424402 <br /> SherfyCoroner Deparunent PubhCNICISSN011ficallon System Page 50 of S7 <br />