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Question 'es I�1o': N/. :Cammenti <br /> 5 t. The provider has a transparent method X The Everbridge system is designed with <br /> for responding to,prioritizing,and client focus in mind,All Everbridge clients <br /> implementing feature requests and are encouraged to enter featurc requests for <br /> modifications with a 30 day response the notification solution through Everbridge <br /> time. Client Services,All requests are logged and <br /> tracked by the development team,and as <br /> more clients request similar features, <br /> Everbridge.may include these into the <br /> notification platform. <br /> In regard to"change management", <br /> Everbridge employs the following industry standard <br /> practices for controlling changes to <br /> (lie SaaS application code or the database; <br /> Approved,detailed,written <br /> specifications ftom the business group <br /> Impact analysis <br /> An approval hierarchy that includes at <br /> least one company executive Queue <br /> management to ensure that all <br /> stakeholders are aware of the approved <br /> and pending changes to the system <br /> •Documented approvals for applying any <br /> changes to the Development,Test,and <br /> Production environments <br /> Application code must be checked into <br /> a secure code library and checked out <br /> of this library to be applied to the Test <br /> or Production systems, <br /> •Application code or database changes <br /> to the Test and Production <br /> environments require the use of highly secured <br /> passwords that are known only <br /> to the developers responsible for <br /> migrating application code or database <br /> changes,Only the DBA has access to <br /> implement database changes. <br /> •Back-out procedures <br /> Specification of onboarding and <br /> maintenance windows <br /> 52, All data entered into tho system from X <br /> any source remains the property of the <br /> County of Orange;data cannot be <br /> provided or sold to other entities. <br /> 53, Registrants are not required to provide 1 X This can be supported through our <br /> their data to the Contractor or other Engagement functionality as well as through <br /> third party,or subscribe to or PAWS(available to authorized clients). <br /> download an application in order to <br /> receive notifications through the <br /> system, <br /> 54, The provider will obtain E911 from x Most municipalities prefer to leverage <br /> all carriers within the County of existing emergency services(13911) <br /> Orange,California. databases that provide contact information <br /> and are updated on a monthly or quarterly, <br /> or yearly basis,allowing for a high level of <br /> accuracy.if the client prefers publicly <br /> available data,Everbridge can purchase this <br /> on behalf of the client. <br /> County of Oraange AM-060--25010175 file No,2424402 <br /> Sherff Coroner Doparlment Public Mass Noifficaaton System Page S1 of S7 <br />