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'~.t~ LI11I"I'A'~I'ION OF LIf~\BII.ITY 9.1 ~~l'he total liabi}it~~ t>f Tri"l eef~ fc~r ~nti~ claim or darna~~c ~~risin~ under t3~7is aE~re::-meat or ren~t~ als tiaer~c~f, w~hcther in cc~ntr~tct» tort, bti~ ~~;°a}r cif 1ndemniCscation car under statute shall be lir~~ited ic:~ (i) direct damages «hiclt shall not exce~;d the Software Su}~}port fees paid under this agreement by Client to `~hriTech for the ttivelvz (12} nranth term during which the: cause of action for such clain~r or darna~~e arose or {ii) ire the case of bodily injr:~ry or property dam~i`==~ far ~~hicl~ defense and indemnity coverage is provided by TriTcch's insurance carrier{s). the carerau~e lin~aits of~such insurance. 9.2 IN ti(} EVENT SH~I_.C. TRITEC`II BE I,IABLF., ~~'HE~["HER IN C"ON'T'RAC:'I' OR IN "I"OR"I`, FOR l_OS'I' PROFI'I"S, LOST SAVINGS, LOST DATA, LUST OR DAI~IAGE.D SUFTVti'ARE, OR t1NY OTHER CC)NSEQLJENTIAI: OR INCIDENTA[. D:11~iAGES ARISING U(:T OF THE IJSE O:R NON-USE OF T'HE TRITEC`FI SUFTtiYa-RE, OR OTHFR~VISE REL:~ITED TO THIS AUREEIvTENT, RF.GARDi.ESS OF ~~"HF.TIIER TRITECIi IIAD KNOW"LEDGE OF THE POSSIBILITY OF :1NY SL-C'H I.()SS (}R ll;1.(iIAGE. I0.0 UISPG"I'E R~:SOi,tiTIUN } O. I ~I~~he parties desire to resolve certain disputes, controversies and claims arising out of this a~~reement w°ifht>ut litigation. A~c~~rdingly, the parties agree to use the fflllowin~_> ~.rlten~ative procedi~rre as their sole remedy wwith aspect to any dispute, controversy or claim arisin~~ tram or relating to this agreement or its hrcacl~. Tl~e term "Dispute" meads atay dispute, controversy ar clai*n arisin~~ under or related #o this :~~.~reement. 1 f).? :'fit tl~e «ritten request of a party., each }?art)' shall appoint ~~z knowledgeab1e, responsible representative to meet and nego#izac in good faith to resolve any Ii}isputc arising under this a,~reerrlent. Tl~e parties intend ttt~tt these negotiations be conducted }primarily by non- la~vyer, business representatives. {1-Io~ycver, the parties may be assisted by legal counsel in such negotia[ions.~) "1'he discussi<.>ns shall be left to the discretion of the representatives. t_rpon their mutual ags-eer~rrent, tl~~c representatives znay utilize other alternative dispute resolution procedures such as mediation to assist in the negotiations. Discussions and correspondence among the representatives for purposes of these negotiations shall be treated as confidential inforntation developed for purposes of settlement, shall be exempt f~~rom discovery and production, ar~d shall not be admissible in any lawsuit without the concurrence of all parties. Documents idernifed in or- provided with such communications, which are not prepared for }purposes of the negotiations; are not so exeniptecl, may be produced in discovery, and may, if othet~v~ise admissible. br: admitted in widencc in the arlaitration or lawsuit. 101._5 It' tl~e negotiations described above do not resoh~c. the Dispute within sixty ((>()} days of the initial urrttten reduest, tl~c, Dispute shall be. submitted to mediation under the Commercial Mediation Rules o.fthe an~erican arbitration association {the '`~ssoc~iation"). 7~he ti;nm ~r t f ~jc' )e r r j scr Sr .lw€!rs Stir~pi~„ n~~rcee~acru S 3 U~ (~ tpri_ t '~7rS~ 1`ifec?~ Sutiiaeatt ~tiss~;t» (ca±i~9-. ~a..~. < F,<ar3 reta; ~~ ih2psP~ sne,' }Z i _ _-cetl under .''e er~r~r-~ .h: ia~4~ ~rt .,c [r,itul psi*.e 250-10