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'.6 Problems in t}~c TriTeclt ~oftti~ ar-e~ or tranmissian of datst caused by wireless scr•~ ices are not t~. ar-r-4rnted by TriTech. or t;oti t:rGd ar~dcr ilzc tents i?f this Agreement. C:°lier,t's us;: of services pravidetl by «irclcss sere ict: providers ter carriers, anti the security, privac}`, ar accuracy of arty data providccl vier such services is Ott C."lient•s sale risk. '.~ C-'licnt is respc~nsihle fc>r nrairltairrirt4.; the required certifications far access to C'lient's state C: ll~ system(s1. '~C'IC" anti: or ~thcr heal state, fe<I~ral and<'or other applicable svstcrns- ~.t? E:QL'[P:1tH:N"1", ~,tB('t)R`i'RAC"['C)R 40t~~Tt~'AFZE; :1tt) HARDt~'.~RF;, 1Np ~~"STf:4f SOFT~~".1RF 8.1 'tilaintcn4rncc acid support liar )~t}uilnter~t provided antler the Purchase Agreement is nat included under this AgXreement. liaw~ewer, since praper camptrte;r ec}uipment maintenance is required far prt}per sy°stem operation. Client shall acquire and keep in farce egtripmcnt nrrirztenar~ce agreements f<ar the computer srn~ peri}~heral egtiiprY~ent used to operata the TriTet;h Saft~vare, ar to pravicle such t32aintenar~ee in-hausc ~vitl~ qualified persnnnt,l. If Client detcr-r7zines that an item of Fquipnzt;nt prm ids:d t=nclcr this Agreement does rtot perform as larnvidcd in the, aplahcablc:. sp€:cificatians, Client may contact -L.ri`I"ech trsirt~ the hracedtrres described in ~1tldendtrm B. ~°riTech shall il~ereupan provide help I?csk services tt~ Client ~vitft respect to the repnrteci problt;n~ anti reasonable assistance, as clcfined in ~.2 bela~v, ire clctcr-rr~inint.; tltc cause of il~c reported I3rohlc;m. '~ot~~ ithst~tnain;.~ thG ubc~ti e, _I.ri I'r:ch is nat and shall rtat ire a party to such. third party rtrrrintenance a_~reernents nor shall 1"riTcch l,avc ar~y obligation ar liability thereunder. ~.:? ~Iztitienarzce and support fir Strbcorrtractar- Sofitvare, Strbcfmtractar Nard~iare, nr 5ystcrt Snlt~var~~ said ar licensed utulerihe Purchase; agreement shall be suhject to and provided in accordance with aty rnairztt~nance.• a~~;reerr:enis ber~vect~ C'licnt and t}le suppliers thereat: nr other third party m<:rintenance providers. if Client determines thai ~u~ item of Strbcnntrac;tor ~;nft~vare or I{ardtivare, or Svstcnz Sott~vare provided rattier ttte Purchase, Agreement does not perf<tr~tt as provided in the-~rpplicable Sl~recilicatiozts, C`lzertt rnsn cont.rct. Tri t"ech using the pracetiures described in .-~.ddendum B. Tri`["eclt shall thereupon pravicle Help Desk services to Clrznt i~~ith respect ttt the repnrtecl prnblert anti pravide r4asan;rl.>le assistance tc? C`lit;rtt in tleten~tirting the causes of the reported prablem. Reasar~able assistanc4 consists of an evaluation of the reported prnblorn ire order to determine if the prablem is being caused by a TriTech Software issue nr an issue t~ ith a Third Party Item that needs to be addressed by the applicable i'endor. .~s part of the evaluation process, 'I'ri~T'ech will share v~•ith the Client ntn-prapr-ietary information rclatecl to ilte tlia4.;r:rnsis such as errs:~r messages, database trace infan~r~atittrt and other inlitrn~atiort that led 'I`riTeclt to tliagnase the Tl~ir-d Party ]'tent as the likely cause and tuhieh may zrid the C~'lient in seeking zi resolutinrt from the applrcable rTtantrfacturer ar ti'endnr. Far issues involvin~~ lt~'incic~~~s O.S sofri~~zrre {h~lcr{soft) th~ri 4=enerall, alict the o}~oratiarl c.~l•the Tri~l~ec:h SotC~vtre and is not caused by a C`]ieatt specific installation. ar caniiguration of tht: C)'S, I ri"Tech ~i11 }cc7rk «ith y9ierosaft tct cal>rdinate tfte resolution. titatlviChstandirtg the above, Tri"I'ech is ttat anti shall nat 'be a party to such third party ttaintenance agrc,ementa nor shall 'f-ri_Loc17 lta~~c suty obligatiozY ~~r hahility thereunder. _ \i11iK ~fY ~Liri'i 1F \ ,?tw }TG I'.L - _ C'o~,~i i pit <' ?i i h C,•rl ~~c rr 4„f'..ca; e S~ „e~1~ t .iia~~n .,, ~ i'rsy, sera?ti '~ I{ ; .~, rt~c cxi urtuc. ~11c copy _ f,; .s».~:; ~ l ~~ l ?alu' ~ta'.fi: I'.r_:~ ~ ,r'. 250-9