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~ T <br />SOFTWARE SUPPQRT AGREEMENT <br />TABLE OF CONTENTS <br />1.0 DEFINITiflNS ...........................................................................................3 <br />2.0 TERM ...................................................................................................... ..3 <br />3.0 SUPPORT FEE(S} .................................................................................. ..4 <br />4.0 TELEPHONE SUPPORT ........................................................................ ..5 <br />5.0 SOFTWARE ERROR CORRECTION .................................................... ..5 <br />6.0 SOFTWARE UPDATES ......................................................................... ..6 <br />7.0 LIMITATIONS ......................................................................................... ..6 <br />8.0 EQUIPMENT, SUBCONTRACTOR SOFTWARE AND HARDWARE, <br /> AND SYSTEM SOFTWARE ................................................................... . 8 <br />9,0 LIMITATION OF LIABILITY ................................................................... ..9 <br />10.0 DISPUTE RESOLUTION ........................................................................ ..9 <br />11.0 SEVERABILITY ...................................................................................... 10 <br />12.0 FORCE MAJEURE/EXCUSABLE DELAY ............................................. 10 <br />13.0 CONSTRUCTION AND HEADINGS ...................................................... 10 <br />14.0 WAIVER ................................................................................................. 10 <br />15.0 ENTIRE AGREEMENT ........................................................................... 11 <br />16.0 APPLICABLE LAW ................................................................................ 11 <br />1fi.0 ASSIGNMENT ........................................................................................ 11 <br />18A NOTICES ................................................................................................ 11 <br />19.0 GENERAL TERMS ................................................................................. 12 <br />ADDENDUM A ................................................................................................ 14 <br />ADDENDUM B ................................................................................................ 16 <br />~~ I ~ 1i 3 }~;r (1l n;iri:' ~f5f~l'afC ~1;j3~1t13c ~~!YtCitte?'? <br />V`.~ ~ti t~~.ryt~ns ;t ~ T.~a.l..t...1 Jt7.auarc .t~~~it~~ ~. G..F~sTcm.al .1: !'riy;~tic'ar_a .. <br />C: I` iichcd Kt Y~Y~;. 3c~~ . c-i? tEeiilc (Slc ~upi to iP ;:~cti ~5' [lie iln! x .iC? <br />i>ws4 i .U _. <br />250-3 <br />