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SOFTWARE SUPPORT AGREEMENT <br />Client: C'it4~ caf Sa~.ta Ana <br />;1t~t~1'eSS: ~ -~ ~) ~. F31'Oadlva~~ <br />Citi~, State,liia: Santa Ana,. C`A 927{l7 <br />Phone, Fos: ~'}=f .(~4?.i7()Q~f~rx 7I4.t'4?.7?{) <br />C'ontact'tiame: 1-lore Martin, l°ire C'l~ef <br />`his .s~«rcernent is r3ade try and i~i~te4cen 'Cri"'tch Scak~t~tdre Systcr7~s, reierre~i tc~ as <br />"Tri"tech"', with offices at ~1~ibO Ntcsa Rini Road, San Diego, C`alifi~mia 02121 and C'fier;t nam~;d <br />~~tbovc, rt;terretl to as "C'lient'". <br />~~'~. ~~'HE.R~AS, Tn"tec1r arrd Cherrt Entered into a Corltputer Aideci Dispatch Primary <br />A`~recr~~erit dated Septen~ber 5, 2iJt)t, ("the "Purrchase A~reenlent"); and <br />B. t~~'HEREAS, TriT~ch and C'Iirra;t hacl previausl~~ entered into a Computer System <br />Purchase and Sc~ft~vare Iwicensc :"~<~recn~ent ci~rtc:ci ~~larch 2{a, 1 ~)~?fi; and <br />C`. `~'1-iERF.:AS, this Softti~Gtre Support :'~r~reemettt is errt.red into to provide Softu-are <br />Strppc>rt for t1-re Tri1'ec}~ Si~f`t~h't~re licensed urrdir the4a~recrnertts referenced in para~~r°aphs A anti. <br />B for a period ofonc vear, subject to annual r~nt«~al thereafter. srnd <br />t). ~i'HERE:~'~S, t1~is Sc?f?~vare Strppcart .r~~reen7ent replaces and srrpersedes any <br />pre~'ior.rs a`~r;enrents bct~~~et;r. the parties with respect tc~ ihc: subject matter hereirr; <br />'~~4~`, TI-IE.RCFC)R~,, in consideration of the ternas, promises, nlr.rtuaf covenrnts and <br />conditions contained in this A~rcement, "1"ri~T-ech and C'fient a~rce as foflotivs: <br />l.ti llEf~'IIITIO~iS <br />.<1f1 capittr}iced terms used in this ~1~rrectnent and rir~at othcr~~'ise dfinc:ci herein shit}1 have <br />the rneanints E~iven them in t}te. Definitions stctic~n cf'thc Purchase At,~rcemLnt, tivhic}~ se.ction is <br />incorporated by relererrce herein as t}1<~u«1r sez fi~r'th in hill. <br />2.i1 "CER:1'1 <br />.I~he initial terr,r of Soft~~'<tre Suppe~rt services pro~'idt/ci under this :"agreement sha11 burin <br />.Iurre I , 2t1(t8 and end t~velvc t } 2 } months thereafter. Software 5tzl~port for subsequent annual <br />s:,;,~a ~~,., ~:, ,~~,,.,;~~~,. . <br />4~~f t u are ti ups+=rt :\!=rectnen! <br />`.' , ~- ~ r 3~;~ tiiefl+~ure ",ystenxti Co3if~fe3itirl ~ r'1C~~lrsc=tart' <br />` .cc? - _ , t, r;ii r ~}?eti>pti ri ~ht raa~ ap it3t• i. !?3 <Ct? ~tclE•s <br />250-4 <br />