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17. SCHEDULE A-1 <br />17.1. Supported Software <br />NAME Versi <br />on NAME Versi <br />on <br />InForce Arrest and Bookin 2.0 <br />Briyante Integration Environment <br />BIE <br />Visiphor FastBook Web <br />A lication <br /> <br /> <br /> <br />18. SCHEDULE A-2 <br />18.1. Support service is for the following periods (Sec 2.1): <br />24 hours per day <br />7 days per week <br />18.2. Designated Individuals for Customer Support (Sec. 4.1.1): <br />NAME TELEPHONE E-MAIL ADDRESS <br />Ron Gonzalves 714 -245-8099 RGonzalves ci.santa-ana.ca.us <br />Jaime Manri uez 714-245-8104 JMan uez santa-ana.or <br />Ken Gominsk 714-245-8040 KGominsk santa-ana.or <br />18.3. Designated Individuals for Authorizing Additional Expenditure (Sec. 2.5) <br />NAME TITLE TE NE HO E-MAIL <br />Ken Gominsky Cmdr. CIS 714-245- <br />8040 kgominsky@santa- <br />ana.or <br /> <br />19. SCHEDULE A-3 <br />19.1. The Customer may submit Incident Reports to VISIPHOR via the following <br />channels: <br />North America 800-667-2066 <br />All Other Countries 250-383-9231 <br />VISIPHOR Email Support : support~ci!visi~or.com <br />On-line Technical Support, Case Submission, Knowledge Base & Documentation: <br />1_~ttp;/!~~ ~~ ~~ .vis~hor,com <br />251-15 <br />