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Proposal for Parking Citation Services City of Santa Ana — November 5. 2008 <br />SECTION 2 - WINCITE CITATION PROCESSING SERVICES <br />2.01 Processing Services Introduction <br />WINCI1re is the citation processing management program designed and <br />maintained by PHOENIX GROUP for government agencies. PHOENIX GROUP will <br />provide (but are not limited to the) following services: <br />a. Citation Data Entry, manual and automated, <br />b. DMV (California and out -of- state) interface, and verification, <br />c. Notice generation, <br />d. DMV Registration holds and removal, <br />e. Contested citation coordination, suspension and disposition, <br />f. Payment processing, updating, <br />g. Toll free violator inquiry, <br />h. Customer Service, <br />I. System reports, <br />j. Local inquiry capability, <br />k. Data storage, data retention, and other data so required within the proposal <br />specifications. <br />The WINCITe system provides full edit capability with the exception of any <br />modification to the citation number. The WINCIYe system will maintain <br />historical data for each citation on the system. The data consists of all information <br />written on the original citation, plus the registered owner name and address information <br />derived from the DMV files. All payment history including all information relating to <br />any payments returned by the bank, and /or refunds. The WINCIve system <br />also maintains dates for notices sent, dates that a "hold" is placed with the DMV. <br />2.02 Original Import Citation Entry <br />All citations received by PHOENIX GROUP for data entry are on the system within 24 - <br />48 hours of receipt. With the use of automated hand held ticket writers, the data entry <br />function is an automatic feature that provides for access to all the information within <br />thirty minutes of the data transfer. Imports are performed daily for all clients. The <br />import routine will provide an error (control) report identifying any type of error report, <br />18 <br />