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Proposal for Parking Citation Services City of Santa Ana — November 5, 2008 <br />citation and begin the processing where it had been suspended, and not wait for the <br />due date. <br />2.18 Bank Returned Checks (NSF) Bank Returned Checks - In the event the payment <br />is returned from the bank due to a bad check, the payment will be "reversed ". This <br />process can be completed /entered by CITY Police Department, CITY Finance, or by <br />Phoenix Group. Our remote access will allow for any department (provided they have <br />access and security to alter or change the data of the citation) to access the data and <br />enter immediately. A "bad check" fee may be automatically added to the system <br />so any administrative fees are immediately added to the citation once the status <br />in input as a NSF or bank returned payment. Staff calculations are not required. <br />CITY will only need to inform us of the NSF status, either by a transmittal form or <br />entered directly on -line. The information is updated to the system immediately upon <br />the receipt of the information, and corresponding communication is performed within 1 - <br />7 days. CITY will be able to distinguish a returned checks on the inquiry system and will <br />also be able to see the date and amount of returned payment. In addition, <br />WINcore is capable of editing Administrative fees allowing CITY to add Treble <br />charges to the citation. <br />PHOENIX GROUP will follow -up with a letter /notice to include: <br />- Citation number <br />- Reason for bank returned check <br />- Amount of payment due, including bank charges, and <br />- Due Date. <br />The name of the agency will be listed as well as the location for payment and any other <br />data that may be requested by CITY. The letter is custom and may be adjusted to add <br />additional comments such as consequences for non - payment. <br />The bank will notify the controller of the account, which would then be referred to <br />PHOENIX GROUP for processing. Our system would already be set up with the <br />fees charged by CITY for checks returned by the bank. The only information <br />37 <br />