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Proposal for Parking Citation Services City of Santa Ana — November 5, 2008 <br />2.16 Partial Payments <br />To set up a promissory note, CITY will notify PHOENIX GROUP of the disposition for <br />the citation. At that time CITY will establish the number of payments and the final due <br />date of the citation. The system will automatically suspend the citation at the stage and <br />amount due at the time of the promissory note until the final due date of the promissory <br />note. At the conclusion of this payment plan, the citation should be paid in full. In the <br />event the citation still has a balance due, a notice of delinquent parking will be mailed to <br />the registered owner for the balance due. The notice will indicate any fines already paid <br />on the citation and the remaining open amount necessary for complete payment. The <br />notice will also provide the warnings for non - payment of the citation (complies with CVC <br />40207). In the event the citation remains open beyond the due date, the DMV will be <br />notified to place a registration hold on the vehicle for final payment of the balance due <br />plus any delinquent penalties that may apply. <br />2.17 Payment Extensions <br />PHOENIX GROUP provides for an "extension" feature. This feature allows CITY, to <br />provide an extension of payment at no additional charge to CITY. This may be <br />used for extending a due date without the system generating a notice or DMV hold. The <br />system will only suspend the citation until the extended date or until another action may <br />be taken. This may be for situations such as a violation issued for expired tabs. For <br />example, the citation is due within 21 days of issuance, the violator calls our office or <br />CITY, and states that additional time is needed to correct the violation, if CITY decides <br />to comply with the request and provide additional time and extend the due date with <br />another date. <br />The system will automatically suspend the citation until that due date, or until CITY or <br />the violator takes another action. The difference between this feature and a promissory <br />note is the promissory note will allow multiple transactions for the citation until the <br />citation is paid in full or until the final due date. The extension feature will only allow one <br />transaction to occur before the citation is reactivated. In the event the violator tries to <br />make payments, the system will accept the partial payment, but immediately reopen the <br />36 <br />