PHOENIX GROUP INFORMATION SYSTEMS 4 - 2008

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Proposal for Parking Citation Services City of Santa Ana — November 5, 2008 In addition to tracking the stage of the citation, PHOENIX GROUP established "Reason Codes" to further define the action of a disposition. There are various reasons why a citation is valid /upheld or dismissed /voided. PHOENIX GROUP provides a list of reasons codes (the ability to customize unique reason codes is also available) to incorporate into the tracking of the dispositions. Each citation will include within the database, the review and /or hearing disposition and the reason code for the disposition. This will allow CITY to research or review past citations, dispositions, and the reason for the disposition. Reason Codes are included in Section 9 of this Proposal. 2.21 Delivery of Documents All correspondence that requires the attention of CITY will be "date stamped" to show the date received at Phoenix Group. All documents are recorded in the system, and suspended if they are review or hearing requests and finally forwarded to CITY once a week. 2.22 Revenue Distribution - Monthly Surcharges The WINCITe System will account for SURCHARGES as required for distribution. It is important to point out that not all citations are considered parking violations and applicable for disbursement. For example, a CVC 5204 (No current registration tabs) is considered a registration violation and would not be subject to the Court, Jail and State surcharge of $5.00. Our system denotes the type of violation for every violation issued by CITY. The information is reported in detail on report PC 740 REVENUE DISTRIBUTION REPORT. The following surcharges are applicable and /or available for reporting as follows: 1. Courthouse Construction Fund Surcharge 2. Jailhouse Construction Fund Surcharge 3. State surcharge — County General Fund fund) 39 $1.50 per paid parking violation $1.50 per paid parking violation $2.00 ($1.00 per Construction