PHOENIX GROUP INFORMATION SYSTEMS 4 - 2008

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Proposal for Parking Citation Services City of Santa Ana — November 5, 2008 prepare the scheduling of the hearings. Upon receipt of the request, PHOENIX GROUP will: 1. Suspended all processing of the citation, 2. Enter the payment information (see note 1 and 2), 3. Establish an administrative tracking record to capture all information, 4. Prepare a hearing date, 5. Notify the violator of the hearing, and 6. Prepare a hearing schedule for the hearing officer. Note: 1. The Deposit will be reflected in the Revenue Detail Report and the Revenue Distribution Report. Any applicable surcharges due to CITY will be included. In the event the payment is refunded, the system will account for a refund and back out of the payment during the month the refund occurs. This will deduct the payment and adjust the number of payments applicable for the surcharges. The same procedure is followed for NSF, bank returned checks. 2. The hearing request will be established to meet the guidelines set by CITY. - In the event the Violator does not appear for the scheduled hearing and has deposited the fees due for a hearing, the fees have been deposited and will clear the citation with no further processing necessary, or the need to keep track of multiple accounts. The system will retain the scheduled appearance date and the citation fees deposited. PHOENIX GROUP customer service clerks will determine if the Violator has followed the time lines, and any procedures that have been established or set -up by CITY. PHOENIX GROUP will direct the violator with any and all information required by CITY, including but not limited to crediting the deposit of fees, time limitations or other correspondence as required or needed to proceed with the hearing prior to forwarding to CITY. 2.27 Hearing Scheduling - As an option, Phoenix Group will schedule the hearings once the violator has meet all 45