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Proposal for Parking Citation Services City of Santa Ana — November 5, 2008 <br />the established criteria for a hearing. The hearing may be scheduled as a phone, <br />personal, or written declaration. The hearing officer will receive a "package" of the <br />hearings scheduled allow with the documentation provided by the violator. <br />Scheduling for hearings are done on a routine basis to meet the needs of CITY, <br />including canceling a hearing in the event of a returned check, rescheduling or providing <br />information of how to proceed if the defendant claims indigence. Phoenix Group will <br />handle the set up, letter of confirmation, rescheduling, notification to the Hearing Officer, <br />dispositions and disposition letters. The Hearing Schedule process is very flexible and <br />we are currently working on a program to all input remotely to the Hearing Schedule set <br />up. This will allow our clients to edit if needed. <br />2.28 Hearing Officer <br />Phoenix Group will provide a Hearing Officer to meet the needs of the City. The <br />Hearing officer will be bi- lingual if possible. Phoenix Group will work with the Hearing <br />Officer to confirm the data needed to meet the specifications required. Additionally we <br />will train the Hearing Officer how to `log -in' to research in advance of the hearing, <br />update hearing results and record notes. The data entered (and special notes) <br />completed by the Hearing Officer would be viewed by Phoenix Group and CITY, giving <br />us all first hard data to assist with any follow up calls or research. <br />2.29 Trial de Novo - Level three - Violator protest through Municipal Court <br />In the event the Hearing Examiner finds the Violator guilty, the person has only one <br />course of action. The contestant must go to court and file a civil claim against the <br />issuing agency. The Violator will be required to pay a $25.00 filing fee to the local court. <br />PHOENIX GROUP will assist CITY with any paper work (original citation, review, <br />hearing) to prepare the package to be heard de novo in a justice of municipal court. In <br />the event the judge finds the Violator "not- liable ", the issuing agency will be required to <br />refund all payment of fees and the $25.00 filing fee to the Violator. <br />Per the outcome of the administrative review /hearing, PHOENIX GROUP will enter the <br />disposition and reason for every citation that has gone through any or all the identified <br />46 <br />