PHOENIX GROUP INFORMATION SYSTEMS 4 - 2008

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Proposal for Parking Citation Services City of Santa Ana — November 5, 2008 System Reports: PHOENIX GROUP will supply CITY with all reports required by CITY within ten days of the closing of each month, the majority of the time reports are available within 7 days of the new month. Special reports may be generated as needed. The wINcnire system maintains all historical status codes. The life of the citation can be audited at any time through a personal computer, modem and a communication program. The personal computer will provide access to the Host computer. Each citation may be tracked from the date of citation and will include dates for: DMV inquiry, notice mail date, notice due date, DMV hold date, DMV release date, and all payments. Payments will be entered with the date paid and may include individual payment amounts and dates if the citation was set up on a payment plan. PHOENIX GROUP welcomes any change in these time lines, which will enhance the collection, or streamline the process. 2.43 Audits - Books and Records and Data Retention Phoenix Group has created an annual report that is used to satisfy the requirements of CVC 40200.3(b). This report is available at no additional charge and is currently in place. Phoenix Group has not prepared an Audit for any of our clients, but is willing to participate as needed or necessary. PHOENIX GROUP shall maintain separate books and records for the processing of CITY'S parking citations. Such books and records will consist of citation origination and disposition documentation (source documentation) and related processing control documentation, and magnetic media, both computers resident (on -line) and archival (off - line). The above defined books, records will be maintained at PHOENIX GROUP corporate headquarters and made available for inspection and audit by CITY at all reasonable times with 48 hours prior notice to PHOENIX GROUP. 57