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Proposal for Parking Citation Services City of Santa Ana — November 5, 2008 <br />Registered Owner Information: DMV is contacted for owner information on an hourly or <br />minimally daily basis. If no registered owner is returned, we verify the type of error to <br />determine if a retry is applicable. Most of the time, the data is available at a later date. <br />DMV returned data: Data returned from the DMV as uncollected will be followed up with <br />a collection effort as listed under Section 2.45. <br />Notice of Delinquent Parking Violation: Delinquent Notices (excluding out -of -state <br />vehicles) are mailed out twice a week, and effective January 1, 2006, delinquent notices <br />will be mailed daily. The delinquent notices are generated during the night and mailed <br />within 8 -18 hours of completion. The notices will be mailed within 10 - 21 calendar days <br />as specified by CITY. The only exceptions would be citations that have not been <br />forwarded to PHOENIX GROUP for processing, or if CITY directs a different time frame <br />for this process. This time frame may change due to new legislation and direction from <br />CITY. Notices for out -of -state vehicles are generated within a few days of receipt of the <br />registered owner information, but never later than seven days of registered owner <br />receipt. <br />Citation Payment and Disposition Updating: All payments and dispositions will be <br />entered and the information will be available within 24 - 48 hours of receipt. <br />DMV Registration Holds and Releases: The DMV will be notified of all registration holds <br />for CITY after 14 days (may want to delay an additional week for late payments to avoid <br />a $3.00 DMV fee).from the mailing date of the notice, or as directed by CITY. The date <br />of notification to the DMV for such holds may be adjusted to accommodate peak <br />seasons that CITY may experience from time to time. DMV hold releases are <br />completed daily, but in an exception would never be greater than seven days from <br />payment receipt. <br />Grace Periods: The system provides for a grace period to be customized per process. <br />Such as payment late date — that are acceptable or DMV hold dates. <br />56 <br />