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SOFTWARE SUPPORT AGREEMENT <br />TABLE OF CONTENTS <br />1.0 <br />DEFINITIONS...........................................................................................3 <br />2.0 <br />TERM........................................................................................................3 <br />3.0 <br />SUPPORT FEE(S)....................................................................................4 <br />4.0 <br />TELEPHONE SUPPORT..........................................................................5 <br />5.0 <br />SOFTWARE ERROR CORRECTION......................................................5 <br />6.0 <br />SOFTWARE UPDATES...........................................................................6 <br />7.0 <br />LIMITATIONS...........................................................................................6 <br />8.0 <br />EQUIPMENT, SUBCONTRACTOR SOFTWARE AND HARDWARE, <br />AND SYSTEM SOFTWARE.................................................................... <br />8 <br />9.0 <br />LIMITATION OF LIABILITY.....................................................................9 <br />10.0 <br />DISPUTE RESOLUTION..........................................................................9 <br />11.0 <br />SEVERABILITY......................................................................................10 <br />12.0 <br />FORCE MAJEURE/EXCUSABLE DELAY.............................................10 <br />13.0 <br />CONSTRUCTION AND HEADINGS......................................................10 <br />14.0 <br />WAIVER.................................................................................................10 <br />15.0 <br />ENTIRE AGREEMENT...........................................................................11 <br />16.0 <br />APPLICABLE LAW................................................................................11 <br />17.0 <br />ASSIGNMENT........................................................................................11 <br />18.0 <br />NOTICES................................................................................................11 <br />19.0 <br />GENERAL TERMS.................................................................................12 <br />ADDENDUMA <br />................................................................................................14 <br />ADDENDUMB................................................................................................16 <br />Santa Ana Fire Department Software Support Agreement <br />V.5 3/08 Copyright © 2008 TriTech Software Systems — Confidential & Proprietary <br />Unpublished: Rights reserved under the copyright laws of the United States <br />Page 2 of 21 <br />