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SOFTWARE SUPPORT AGREEMENT <br />Client: <br />City of Santa Ana <br />Address: <br />1439 S. Broadway <br />City, State, Zip: <br />Santa Ana, CA 92707 <br />Phone, Fax: <br />714.647.5700/fax 714.647.5779 <br />Contact Name: <br />Marc Martin, Fire Chief <br />This Agreement is made by and between TriTech Software Systems, referred to as <br />"TriTech", with offices at 9860 Mesa Rim Road, San Diego, California 92121 and Client named <br />above, referred to as "Client". <br />A. WHEREAS, TriTech and Client entered into a Computer Aided Dispatch Primary <br />Agreement dated September 5, 2006 (the "Purchase Agreement"); and <br />B. WHEREAS, TriTech and Client had previously entered into a Computer System <br />Purchase and Software License Agreement dated March 26, 1996; and <br />C. WHEREAS, this Software Support Agreement is entered into to provide Software <br />Support for the TriTech Software licensed under the agreements referenced in paragraphs A and <br />B for a period of one year, subject to annual renewal thereafter; and <br />D. WHEREAS, this Software Support Agreement replaces and supersedes any <br />previous agreements between the parties with respect to the subject matter herein; <br />NOW, THEREFORE, in consideration of the terms, promises, mutual covenants and <br />conditions contained in this Agreement, TriTech and Client agree as follows: <br />1.0 DEFINITIONS <br />All capitalized terms used in this Agreement and not otherwise defined herein shall have <br />the meanings given them in the Definitions section of the Purchase Agreement, which section is <br />incorporated by reference herein as though set forth in full. <br />2.0 TERM <br />The initial term of Software Support services provided under this Agreement shall begin <br />June 1, 2008 and end twelve (12) months thereafter. Software Support for subsequent annual <br />Santa Ana Fire Department Software Support Agreement <br />V.5 3/08 Copyright © 2008 TriTech Software Systems — Confidential & Proprietary <br />Unpublished: Rights reserved under the copyright laws of the United States <br />Page 3 of 21 <br />