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Table of Contents <br />I. Information Regarding Complaints .................... <br />2 <br />A. Nondiscrimination and Equal Opportunity Complaints .................... <br />2 <br />1. Policy Statement................................................................................................................ <br />2. Civil Rights .......................................................................................... <br />..................... <br />3. Nondiscrimination Laws under WIA..............................................""'."'" <br />4. How to File Your Complaint ............................ <br />6 <br />B. Criminal Complaints................................................................................. <br />Procedures for Handling Non -Criminal Violations of the Act ....................................... <br />6 <br />II. General <br />III. Procedures for Handling Complaints at the SDA Level ..................... <br />" ' <br />IV. Procedures for Handling Complaints at the State Level ................... <br />V. Procedures for Handling Discrimination Complaints by Participants .......................... <br />Vl, Procedures for Handling Handicap Complaints by Participants ............................. <br />............. <br />16 <br />18 <br />GLOSSARY OF WIA TERMS ................... <br />1 <br />