Laserfiche WebLink
staff <br />n carrying <br />out inrmal <br />procedures do not restrict the LWIA grant recipVle��out reisort to the formacomplaint discussion <br />and resolution of any problems outside of and <br />procedure. <br />A, The following principles and rules apply to all complaints at all steps of the complaint <br />procedures: <br />1. All complaints must be made in writing within 180 days of the alleged <br />occurrence, except complaints alleging fraud or criminal activity. <br />2. All persons filing a complaint shall be i rbe fmade torom tinformallyrresolvepheal, or <br />discrimination. Good faith efforts s <br />complaint prior to the scheduled hearing. Complainants have the right to <br />withdraw their complaints (in writing)omat any yme prior <br />ect technical hnc al defithe giencies but <br />complainant may amend his/her complaint tocorrect <br />not to add issues. <br />3. Complainants shall have the right to be represented <br />re complaint process.heir own expense by <br />person(s) of their choosing at all levels of <br />It Upon enrollment into employment or training, participants shall be provided <br />with a written description of these procedures, including notification of their <br />right to file complaints and instructions for filing. <br />An employer of participants, including private -for -profit employers of <br />participants, may use this or other complaint resolution procedures so long as <br />the participant is informed of the complaint resolution of complai is arerme ey are to <br />follow and the time frames governing <br />A "participant", within the meaning of these procedures, is an individual who <br />receives employment -training services under a program funded by Santa Ana <br />LWIA. The Complaint Resolution Procedures contained herein (or the <br />alternative procedures which an employer may use) shall be available to <br />participants to resolve disputes regarding items and conditions of employment <br />of such participants in employment training programs. However, such <br />procedures shall not be used to resolve dis utes re ardin terms and <br />conditions of em to ment of any employee who is not a participant, as definec <br />herein. <br />6. If a complaint does not receive a decision at the LWIA grant recipient level <br />within 60 days of filing the complaint or receives an unsatisfactory decision, <br />the complainant then has a right to request a review of the complaint by the <br />Governor. <br />7 <br />