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City of Santa Ana <br />Performance Outcome Tracking <br />Please find the activity most closety associated to the service that will be provided and place an ' X' next to it then <br />answer the question below. Please note the tracking that is involved with this activitv. <br />Place an <br />"X" next to <br />one <br />Activity/ <br />Activity <br />Program <br />City Outcome Tracking <br />Goal <br />HUD Outcome Tracking <br />HUD Goal <br />Fair Housing <br />Provide fair housing <br />1. Provide fair housing <br />Number of persons assisted: <br />Accessibility for the <br />Services <br />service and ongoing <br />counseling, education and <br />-with new access to a service <br />purpose of providing <br />analysis of impediments <br />enforcement services to <br />-with improved access to a service <br />Decent Affordable <br />to fair housing. <br />7,000 Santa Ana <br />-where activity was used to meet a quality <br />Housing <br />households. <br />standard or measurably improved quality, <br />"'5-year goal to be <br />report the number that no longer only <br />achieved by FY 09/10 <br />have access to substandard service <br />2. Annually assess actions <br />Number of persons assisted: <br />Accessibility for the <br />to eliminate impediments to <br />-with new access to a service <br />purpose of providing <br />fair housing. <br />-with improved access to a service <br />Decent Affordable <br />-where activity was used to meet a quality <br />Housing <br />standard or measurably improved quality, <br />report the number that no longer only <br />have access to substandard service <br />Owner- <br />Number of owners <br />Physical safety and comfort <br />Total number of units: <br />Accessibility for the <br />Occupied <br />assisted to rehabilitate <br />will be improved for Low <br />-Number occupied by elderly <br />purpose of providing <br />Housing <br />their primary residence <br />and Moderate income <br />-Number of units brought from <br />Decent Affordable <br />Rehabilitation <br />for the following income <br />households by improving <br />substandard to standard condition (HQS <br />Housing <br />categories: <br />-Extremely Low Income <br />homes to a level that meets <br />or exceeds HUD housing <br />or local code) <br />-Number qualified as Energy Star <br />-Very Low Income <br />quality standards. <br />-Number of units brought into compliance <br />Moderate Income <br />with lead safe housing rule (24 CFR part <br />Special Needs <br />35) <br />Categories <br />-Number of units made accessible for <br />-Large Families <br />persons with disabilities <br />Describe how you will gather the tracking information, noted above, for that activity. <br />Initial performance measurments are associated with statistical outreach and outcomes prior to selection of <br />service units. Use of CDBG Client Eligibility Certification has become an agency protocol for all recipients of the <br />agency. A standard "Homeowner Application" is utilized to secure and qualify potential service recipients. <br />Documentation of home ownership and income is verified. Throughout the year an ongoing Site Master "wait <br />list" is maintained and sites are assigned work activities and work scopes determined and maqnpower is <br />coordinated . Work outcomes for selected home rehabilitation units are tracked through a "Scope of Work & <br />Task List." A "Work Completion" form is presented to and signed by the homeowner. A file may be comnsidered <br />complete, however homeowners can continue to contact the agency to address needs arising from changing <br />circumstances in the home affecting physical or social conditions. Also, agency protocol includes utilization of <br />"Outcome - Based Measurment & Evaluation" system. <br />Exhibit A-1 <br />Page 3 of 3 <br />