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(9) <br />C1 The Public Portal / Citizen Access component(s) supports multiple browsers and their <br />versions, and multiple operating systems in desktop or scalable mobile formats (i.e. <br />tablet, smartphone, laptop, etc.). <br />C2 System supports translations within the system itself or through integrated tools, such <br />as Google Translate, with specialized expert (City defined) language translations as <br />needed. <br />C3 System enables members of the public to submit inquiries and complaints online, <br />without requiring access credentials should submitters desire to remain anonymous. <br />C4 System controls information visibility and limit public access to internal information with <br />the City able to determine what is viewable by the public. <br />SEC. D <br />UNLICENSED BUSINESS D DEVELOPMENT <br />• <br />D1 <br />System actively supports the conversion process of guiding leads towards business <br />license registration which may include the upload of external data to be compared with <br />City of Santa Ana data to identify unlicensed businesses within the City's boundaries. <br />D2 <br />System possesses the ability to search, filter, and categorize leads to view and process <br />by source, business license type, campaign category, and other relevant attributes. <br />D3 <br />System possesses the ability to export bulk lead records with mail merge printing <br />capabilities to allow for the creation and revision of licensing notices and other <br />letters/memorandums/documents generated with predefined document templates, <br />including archiving final notices based on campaign type and re uestor ID. <br />E1 The proposer understands the City expects full implementation, release, and <br />acceptance by mid- to late-2025. <br />City PitYaPtPi Nil RFP No. 23-%"5 219 PaN§/?4V,§ 196 <br />