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(9) B11 System can automatically generate and distribute invoices/billing statements and filing forms via email for business license renewals on a monthly, quarterly, semi-annual, annual, or as -needed basis based on the business type or other defined characteristics. B12 System possesses the ability to export financial records or contain a General Ledger interface that communicates with the City's existing or future financial systems and other City software systems. B13 System accepts payments by cash, check, credit, ACH/EFT with the ability to accept payments online including partial payments and mixed tender payments (combination of check, credit, and cash). B14 System permits staff to adjust payments (e.g. payment submitted to wrong account or fee and adjustments are needed) with record of transactional changes within the system. B15 System issues a paper receipt or an online receipt upon receiving a completed payment. B16 System tracks account deposits and credits that may be applied to future business license renewals. B17 System supports a City -controlled carry -forward function to carry unpaid balances forward into a future tax year. B18 System processes payment refunds, issue credits, and void payments transactions. B19 System imposes a fee for payments returned as a result of insufficient funds. B20 System automatically generates and places warnings and/or holds on noncompliant accounts as a result of delinquency, license expiration, returned payments (i.e., bounced checks), partial payments not approved, and other City -defined characteristics. B21 System supports the ability to place specific business type accounts in a nonrenewal "suspense" state if the license is not renewed within a twelve (12) month period. B22 System will remain in compliance with industry -standard payment security protocols and regulations, including Payment Card Industry Data Security Standards (PCI DDS). B23 System allows an authorized staff member to manually release an automatic "Hold" on an account to permit issuance of a business license tax certificate. B24 System contains or implements security measures to protect the confidentiality and integrity of information on record. B25 System supports a single sign -on from within the City of Santa Ana's internal network or support LDAP authentication via Active Directory. B26 For on -premises hosting, the proposed solution is compatible with Microsoft Windows Server (2022). B27 For on -premises hosting, the proposed solution is compatible with Microsoft SQL Server 2017 or 2019. B28 System integrates with Microsoft Exchange Server 2016 or later for system functionalities requiring City infrastructure to send and receive emails. B29 The proposer understands that the proposed system must provide updates for current and future versions of integrated City software at no additional cost, except cost incorporated in an annual base support and maintenance fee. City PitYaPtPi Nil RFP No. 23-%5 218 PaN§/?W-§ 196