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aM070ROLA SOLUTIONS QUOTE-3014423 <br />LPR REMOTE MONITORING SERVICE <br />STATEMENT OF WORK <br />OVERVIEW <br />The Remote Monitoring service provides Motorola Solutions' Network Operations Center ("NOC") with operational <br />status of Customer's LPR cameras, enabling the NOC to provide proactive technical support response to defined <br />alerts from the Customer's camera system. When an actionable event takes place, it becomes an incident. <br />Centralized Managed Support Operations ("CMSO") technologists acknowledge and assess these incidents, and <br />initiate a defined response. <br />This Statement of Work ("SOW"), including all of its subsections and attachments, is an integral part of the <br />applicable agreement and applicable addenda ("Agreement") between Motorola Solutions, Inc. ("Motorola <br />Solutions") and the customer ("Customer"). All services provided under this SOW shall be governed by the terms <br />of the Agreement. <br />DESCRIPTION OF SERVICE <br />This service is made up of two main components: <br />1. Upon initial purchase of this Service, Motorola Customer Representatives will onboard the <br />Customer to receive service. <br />2. The alerts will be monitored and responded to by the NOC. <br />Alerts will be generated based on the health status of the camera. These alerts may be tied to events like a <br />camera losing power or not recording detections after a defined period of time. <br />SCOPE <br />Remote Monitoring service will provide a response to detected health status alerts. The NOC will begin <br />the standard troubleshooting process on the system directly and initiate the appropriate next steps. <br />MOTOROLA SOLUTIONS RESPONSIBILITIES <br />• Verify connectivity and event monitoring prior to system acceptance or start date of the Service. <br />• Once alerted, create an incident, as necessary. Gather information to perform the following: <br />- Describe the event <br />- Assign and track the incident to resolution (if applicable) <br />• Electronically transmit the Incident ticket to the Customer. <br />• Maintain communication as needed with the Customer in the field until incident resolution. <br />• Upon request, provide updates on incident resolution to the Customer. <br />• If the Customer would like to have an on -site technician dispatched, LPR Standard On -site Replacement is an <br />optional solution available for purchase with associated fees. <br />Any sales transaction following Motorola's quote is based on and subject to the terms and conditions of the valid and executed written contract between Customer and Motorola (the <br />""Underlying Agreement"") that authorizes Customer to purchase equipment and/or services or license software (collectively ""Products""). If no Underlying Agreement exists between <br />Motorola and Customer, then Motorola's Standard Terms of Use and Motorola's Standard Terms and Conditions of Sales and Supply shall govern the purchase of the Products. <br />Page 25 <br />