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(9) CITY OF SANTA ANA <br /> B. Contractor Staff Responsibilities & Requirements <br /> Contractor's staff general responsibilities and requirements include, but are not limited to <br /> the following: <br /> 1. Maintain direct communication with stakeholders such as City staff and Santa Ana <br /> Police Department. <br /> 2. Have the ability to share contact information such as a work-cell phone or radio. <br /> 3. Provide a positive and enforcement presence to deter negative activity and to promote <br /> safety at City Events. <br /> 4. Monitor, observe, and report illegal activities, suspicious activities, and provide <br /> assistance to Santa Ana Police Department, residents, and City staff. <br /> 5. Visually inspect and observe outdoor designated checkpoints at regular intervals to <br /> maintain adequate security coverage at City Events. <br /> 6. Contact Santa Ana Police Department when necessary upon observance of suspicious <br /> behavior or criminal activity. <br /> 7. Submit daily activity reports within six hours of prior security shift, noting any security <br /> incidents, suspicious activities, or calls to Santa Ana Police Department. <br /> 8. Security guard services include, but are not limited to: patrolling areas by foot, bicycle or <br /> street-legal cart; monitoring and responding to security issues, and performing the post <br /> orders and pass down duties. <br /> 9. Supervisor Requirements <br /> At minimum, Supervisor responsibilities and requirements include the following: <br /> a) Must have training and supervisory experience commensurate with the <br /> requirements as specified herein. <br /> b) Ensure that all posts have an approved security guard at all times and for the <br /> duration required. <br /> c) Ensure that the Contractor provides an approved security guard for any late, <br /> absent or dismissed security guards. <br /> d)Act as the liaison between City and Contractor regarding all issues pertaining to <br /> security guard and performance. <br /> e) Act as the liaison between City and contracted guards in regards to check-in, <br /> duties, breaks, rotating staff, etc. <br /> f) Supervisor must be available whenever guard shifts are being performed, <br /> including holidays, by telephone to respond to any issues that may arise as <br /> specified herein and respond to any such inquiries in a timely manner while <br /> implementing appropriate resolution actions. <br /> 10.Security Guard Requirements <br /> At minimum, Security Guards responsibilities and requirements include the following: <br /> a) English & Spanish language skills required. <br /> b) Must abide by all requirements as specified herein and by all applicable legal <br /> requirements. <br /> c) Must abide by all applicable California Bureau of Security and Investigative <br /> Services requirements. <br /> City of Santa Ana RFP No.24-138 Page 17 of 33 <br />