CONTEMPORARY SERVICES CORPORATION

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B Services Provided 19 A description of proposed services to be provided and how they meet the needs of the City as described in Exhibit I - Scope of Services. RISPONSIES CSC has more than 50 years of experience in the security, guest services, and crowd management industry. This experience allows CSC to provide highly trained and skilled personnel for any requirements as listed in Exhibit I - Scope of Services. In addition when needed, CSC Orange County can receive support, both staff and logistical resources, from other CSC branches including San Bernardino, Los Angeles, and San Diego. Since CSC training is standardized throughout the company, outside staff integrate seamlessly with staff from the local office. As shown below, the City of Santa Ana can be assured that your events will be filled with well- trained, highly knowledge staff that are familiar with your policies and procedures as well as your management team. Staffing &Workforce-Building the Team mined scope, staffing standards (Staff to Solid plans and effective management are im- Supervision ratios of 10 to 1 - relevant to portant, but it is the Event Services workforce area of responsibility) and base venue as- that reflects the capabilities. culture and level of sumptions to review current staff demand commitment of the entire organization. It is for and budget estimates this reason that CSC places such a strong em- peak Headcount Dot Plans- Using staffing phasis on the recruitment, administration, train- • standards and site analysis review to Be- ing and support of this large group of personnel. termine the peak number of staff required Recruitment & Selection in each venue. These plans will be tailored each phase of the operation and type Focuses on managing and coordinating the pro- to to shift. cesses to identify, attract, select, and assign labor to the various positions in the Security Services Shift Strategies and Staff Pooling -- Using operation. venue schedules and dot plans to create blank schedules, taking into consideration • Recruitment - Being a large user of paid hourly staff, CSC's involvement would be- the optimal way to structure shifts, super- vise groups and redeploy personnel across gin at the planning stages to ensure prop- all Event Services duties. This process will er coordination and development of la- refine the staff estimations and maximize bar sources, applicant data management, the utilization of the workforce. screening processes, placement proce- dure, candidate communication and re- tention. Staff Scheduling • Staff Selection - Strategy and process to This process involves the merging of the staff de- select staff from the identified pool. This mand and staff supply efforts, process may be a mix of individual inter- • Schedule Building - Utilizes the staff views, group interviews, data analysis or demand that has been previously deter- recommendations from a third party (e.g., mined seconded positions) . Workforce Availability-Confirmingthe availability of the workforce for specific Staff Demand Analysis shifts • Working closely with management, this a Rostering -Assigns staff to shifts, creat- function involves determining the optimal ing individual work rosters, This process is size of the Event Services workforce across reliant on a computer-based scheduling all areas of the event. system provided by CSC/ProtaTECH. • Staff Estimation - Combining predeter- 5 This i¢em contains and consists of confidential and proprietary information belonging to Contemporary Services Corporation and is not to be reproduced,copied,or used without its express written permission,