CONTEMPORARY SERVICES CORPORATION

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• Roster Change Management --The ongo- Event Services Communication ing management of changes to the initial involvement & reporting rosters. It is not uncommon to average CSCemploysa number of strategies and processes one change per individual. to ensure effective operations and achieve high levels of service to customers and stakeholders, The following describes CSC's approach to orga- including: nizing and delivering Event Services. Operations Daily Staff Briefings Management drives the detailed planning and Staff are briefed at every shift on the most delivery of Event Services across the entire event up-to-date venue information, relating project, with a particular emphasis on efficacy to a variety of issues including weather, and consistency transport, crowd numbers and changes to These are key processes and outputs of this effort: post instructions. Operations Management Meetings • Regular meetings with other departments Post Prioritization and management, in accordance with Post Prioritization plans, which were devel- operating structures. oped during the planning phase, are imple- mented to ensure staff is suitably allocated Event Timelines & Schedules Coordination to cover the venue needs on any particular • Coordination of Phases of Operations shift. • Coordination of Daily Run Sheet preparation & Integrated Daily Run Sheet Redeployment and Post Rotation • Coordination of Venue Timeline (Day by Staff retention is critical: rotation and re- Day Schedule) deployment are built into the plan to keep staff interested in their role. Planning Analysis • Review of Venue Plans for Event Services & Field Support Operations related departments The Field Support Team handles a myriad of • Review of other departmental plans needs and helps keep staff motivated. Their connected to the Event Services role tasks include: • Review of policies and procedures. Special • Distribution of documents, maps and attention on site access and spectator reports for staff restricted actions. • Distribution of equipment and supplies to team members Operational Documentation • Paid staff sign in and sign out • Event Operations Plans and Operational • Deployment of personnel into operational Worksheets teams and positions on site • Policies & Procedures • Event-time Reporting & Briefing Event Debriefing Documentation Event debriefing sessions are conducted to • Post-Event Evaluation Reports maintain regular feedback loops and con- stantly improve operations during event- Other Projects related to Event Services time. Operations • Contingency Planning • Coordination of Security Services duties related to Venue Emergency Response Plans 6 This item contains and consists of confidential and proprietary information belonging to Contemporary Services Corporation and is not to be reproduced,copied,or used without its express written permission. t