CONTEMPORARY SERVICES CORPORATION

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assigned to them, During this process the 7. Ingress Interior/Building Circulation-Concur- supervisor explains the specific purpose rent with gate screening, the interior staff will and responsibilities and the evacuation be tasked with further welcoming, directing instructions for each post. In particular, and servicing the guest at the interior posts supervisors point out the post-stander's safety through seating assistance and answering and security responsibilities within the larger guest questions. Additionally, these team event. They review the written post orders members are an important safety compo- with each individual Team Member to ensure nent providing "eyes and ears" for observation, they understand the responsibilities of their reporting, and response initiation of any Inci- post and know what to expect during the dents. event. 8. Incident Response - Any large sports or 5, Post Inspections-Afterassuming responsibility entertainment event generates a number of forthei r post,each CSC employee is responsible different incidents. Most of these incidents for conducting an inspection of his or her post are relatively minor and are quickly resolved. to identify any hazards or unsafe conditions. However, spectator violence, severe weather, These inspections include walking emergency a fire, or the collapse of a railing or temporary exits and paths of egress to confirm they are structure can quickly create an incident that open, accessible and free from obstructions. requires CSC to relocate spectators, CSC The pre-event inspection must be completed personnel in the area are typically the first before the venue opens to the public. Any resources on the scene of these events and problems identified during this inspection are they follow the basic response procedures reported to the supervisor who relays them to they have learned through training. the Unified Command Post for action. Once all CSC supervisors have reported "staffed and g Egress- Preparation for egress begins approxi- ready", the venue can be opened to the public mately 30 minutes before the end of the event at the direction of the client. or earlier dependent upon crowd departure. The CSC Event Manager, in coordination with 6. Ingress Gates- Most venues open their en- the client, law enforcement, and the Unified trances 60 - 120 minutes before the event Command Post, repositions CSC personnel at begins. The nature of the event will deter- "exit posts" to facilitate egress, Teams of CSC mine the density of the crowd at opening, employees are positioned at stairwells, esca- For example, concerts and other events that lators, ramps, venue exits, and other common use General Admission (CA) seating, where choke points to monitor and facilitate crowd people can sit in any available seat, will typ- movement. After the egress of the crowd, CSC ically have heavy ingress at opening. Howev- Supervisors direct a search of their assigned er, sports events have a very light ingress at areas of responsibility (AORs) for people who opening and heavy ingress just before the are still inside the building. This search pro- game begins. During ingress, CSC personnel vides important training on how to search the are concentrated in and around the venue's venue during an emergency and it also helps entrances. Physical security, access control, identify maintenance issues and other haz- crowd management, and guest services are ards that must be corrected before the next the focus during this time and, depending event. Egress is often a critical time of the on the policies and procedures established event as law enforcement units have typically by the client, CSC is conducting security in- been reassigned to traffic management posts spections of people and property entering the outside of the venue and the responsibility for venue. Supervisors have demonstrated the crowd movement falls to CSC, proper search techniques and reviewed re- sponse procedures for prohibited, illegal, and suspicious items during their briefing so now they assist with the searches or help resolve problems as they arise as they monitor their posts. 20 This item contains and consists of confidential and proprietary information belonging to Contemporary Services Corporntion and is not to be reproduced,copied,or used without its express written permission. csi. .