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Product Rider-Dedicated Internet Access (Ver. 1-4) Confidential ®Cogent Communications. 2008 Customer will allow access and if necessary provide escort, for COGENT'a or its representatives' necessary personnel to perform the installation and maintenance of the Service, to the designated building's phone closet(s) or telecommunioationa room or to the Customer's premises for the purposes of survey, installation, operations and maintenance of the Service, after prior arrangement between the parties. Customer's faihrre to cooperate shall release COGENT from its obligations pertaining to the Installation Guarantee included in the SLA but shall not suspend the Service Date or billing start date. in the event of technical problems relating to the Service, the Customer will ensure that COGENT'a or its representatives' service engineers have unrestricted access to the designated building's phone closet(s) or telecommuniaationa room or to the customer premises equipment. Customer's failure to provide access shall release COGENT from its obligations pertaining to the Network Availability part of the SLA. 4. Demarcation Pofot Within a COGENT data center: If Service delivery taken place within a COGENT data center, COGENT will deliver the Service at a demarcation point situated on the COGENT equipment. COGENT will provide, maintain and operate the necessary wiring ("Cross-Connect' far Customer to connect to COGENT's service at the indicated demarcation point. COGENT will provide such Cross-Connect for the fee set fath on the Order Form. Within a third par(y data center: ff Service delivery takes place within a third party data carter (i.e. that is not owned and/or operated by COGENT), COGENT will deliver the Service at a demarcation point situatod on the COGENT equipment. Unless otherwise agreed, Customer will at its own cost provide, maintain and operate the necessary wiring ("Grose-Connect' to connect to COGENT'a service at the indicated demarcation point. If Customer and COGENT agree that COGENT shall provide auc6 Cross-Connect, then COGENT will provide such Cross-Connect against fees such as indicated on the Order Form and the Service demarcation point will remain ~ the GENT equipment. Within an On Net corporate buildinY: If Service delivery taken place within an On-Net corporate building, COGENT will deliver the Service at a demarcation point situated on the COGENT equipment within the Customer's suite. COGENT will provide, maintain end operate the necessary wiring ("Riaet'~ between the building entry and the indicated demaroafi~ point. At an Ofj--Net Customer Location: Off-Net Services are being delivered to the Customer Location indicated in the Order Form through athird-party local loop to be provisioned by COGENT asr behalf of Customer. Ae auoh, the Customer and COGENT agree that the charges set forth in the Order Form for auoh Service assumes that each Service will be terminated at a pro-established demaroaton point or minimum point of entry (MPOE) in the building housing the Customer Location, as determined by the local access provider. COGENT may charge Customer additional nonrecumng charges not othawiae set forth basin for such Service where the Customer or local access provider determines that it is necessary to extend the demarcation point w MPOE through the provision of additional infraattucture, cabling, electronics or other materials necessary to rsach the Customer Location. It shall be the Cwtomer's responsibility to allow access to the facility for the local access provide, es well as to facilitate or coordinate with the property owner at the Customer Location, all additional apace and electricity determined by the local access provider to be necessary to provide the Service. COGENT will notify Customer of any additional non-recurring charges, if any, as soon as practicable after COGENT u notified by the local access provider of the amount of auoh charges. From time to time, COGENT may provide, and Customer may accept, budgetary estimates for the extension of the demarcation point to the Customer Location along with the initial Order Form. These estimated coats may be based on certain known costa or typical inatallationa that do not require extraordinary efforts by the provider to extend the service. Tn the evert actual costs exceed the budgetary estimate, Cogart will notify the Cwtomer as outlined above. in addition, the charges and the Term set forth in the Order Form for the Service assumes that auoh Service can be provisioned by COGENT through the local access provider selected by COGENT (and/or Customer) for the stated Term. in the event COGENT is unable to provision such Service through the selected local access provider or the selected local access provider requires a higher cost or longs Service Term they that set forth in the Order Form, COGENT reserves the right, regardless of whether COGENT has accepted the Order Form, to suspend provisioning of the Service hereunder and notify Customer in writing of any additional non-recurring charges, monthly recurring charges and/or Tam that may apply, or to cancel the Service set forth on the Order Form. Upon receipt of such notice, Customer will have five (S) business days to accept or reject such changes. If Customer does not respond to COGENT within the five (5) business day period, such changes will be deemed rejected by Customer. Tn the event Customer rejects the changes (whether affirmatively or through the expiration of the five (3) business day period) or if COGENT elects to cancel the Service ordetsd hetsin, the affected Service will be cancelled without cancellation or termination liability of either party. Accepted and agreed to: CUSTOMER: COGENT COMMUNICATIONS sy: 13y: Title: Title: Date: Date: APPROVED Aj "~U r~r-.:~, -~?` Laura tt~ :~~~eedy AsSistan~'' Page 2 of 2 Cogent Communioationa www.cogrntco.com See Order Form or web site for fall contact details.