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Request for Proposal: Dedicated Internet Access Service via Full T3 (DS-3) for City of Santa Ana, California Issued: February 20, 2009 Deadline: Not Later Than 3 pm P.s.T., March 16, 2009 Objectives: Summary: Full T3 (DS-3) ISP Requirements: ^ Dedicated Internet Access Service ^ Connection via full line rate 45 mbps T3 service ^ Direct circuit, private connection between City of Santa Ana and the ISP's backbone hub ^ Leased private dedicated line from the City to ISP ^ Not burstable or metered ^ Not fractional or tiered ^ Not share capacity ^ No distance sensitivity ^ Service to building at 20 Civic Center Plaza, Santa Ana, CA 92701 with main phone number of 714-647-5400 ^ Preference for continued use of existing IP addresses. As an alternative Vendor could assist the City in obtaining portable Class C address space and its own Autonomous System (AS) number The City does NOT need the Vendor to provide a router on the City-side of the service connection. Network Tier: The City would strongly prefer that the ISP provider be among the following: ^ Tier 1 Network ^ Transit-Free Network (including those ISP's that have settlement based or paid peering with one or more other networks) Service Levels: Network availability: Percentage packet delivery: Round trip latency: Packet Loss: Schedule maintenance notice Guarantees on service levels: 100% global network availability At least 99.9% Max 45 millisecond round trip latency No more than 0.1 At least three day email notice If service levels not meet, Vendor will compensate the customer (i.e. the City) Installation: Installation Wait: 30 business days preferred Includes the local loop installation Customer Support: Availability: Phone support 24 hours a day, 7 days a week, 365 days a year Contact Center Location: USA based 25G-10