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iI'ittmun F.ntrrpriscs, LLC' '~•~~lrn requests for information arc sent in, thcr~ are re~~ie~~~ed for compliance ~~ith 1IlP:~:a. -~t!nrnc~~ requests ran no lon~~er he all encompassing. but must he spcciTic. Thee must also inclu~ic :- medical release signed h~~ the patient. The exception to this is a subpoena li-om the col.rt. l~ullo~~-up on lien accounts occur c~cr~ 6(i da~~s to verii~~ that all in1ol-Ination is current ~:nu ~~urrect. and insure that ~~~hen a settlement is reached the Cite ~~~ill recei~~e the mono due on the account in a timel~~ manlier, Our computer program t~~nrrates in~~oices oI1 demand. laclitatiu~~~ a ~~nc-day turn ar~~unc~ on an~~ subpoena request that may be made. ~Vorkcrs' Cumpcnsation Claimti \V"iitmal~ l~:ntrrprises. LLC bills all ~~~orkcl's~ compensation insurers. ~~'hen needed. "Green I i~~n~~ paprr~~ork ~~~ill he filled out and sent to the Cite for the appropriate signatures. ~'~~ittma^ 1~:II'rrnrisLs, LLC.' complies ~~ith 1i`orkcrs Compensations Rttlrs and regulations. It~'ollu~~-up on Open accounts ~~'e ~olle~.~ up on all City accounts insurin~a the maximum legal reimbursement for our clients. I~ollo~~~-up procedures used to elicit pa}~ment include a customised billin~~ schedule ~~~ith multiple im~uires and telepliorle contact ~a~ith the patient. the patient's responsible part~~, or their insurance coll~p;u~~~. :~ data file is established for each paticllt from ~~°hich information regarding the traL`~ht~11, h)llln~, ;Ind l?il~meIll :;ail be re,rol'dcd alld f'i;II'1C~c'.d. alld patient ln~o1'I17aU011 ran bc; uj~~latcd. .As ;;atcd. under _l~rlii~,,,~ acre! !"t-riliculinit o~'1'~~Ij~l'u~~.Icc~I~unis~~ page 1~. pie have 1t)Und that our ~~stcnl of~ in~~oiccs. statcments_ delinqucnr~ notices. and indi~~idual letters in conjunction ~~~ith telephone follo~~~ up has been Most successful. I=urther, the sult~care autornaticall~~ up~Iates each indi~'idual account detailing date, change. or billin~a function. :ill llistor~' and noted entries arc "~~rite protrcted~~ so no alterations call be made. In the course of billin~~ for the Cite. patients are identified ~~~ho do not ha~~e insin'ance. Ii~ these }~~atirnts arc unable to make one pa~-Inent in full, the~~ are oI'fcred pa~mcnt arrangements that ran he m.-dc on a monthly. hi-monthl~~. or ~~eckl~~ basis. :1 custcnner ser~~icr rcprescntativc sees up th~:..Iinl~ f'~I~" ~~iihin the s~strm and an initial letter i, sent to the patient outlining the pa~~Il~ent arrangements. ~I~hc patient signs the arran~aement and returns it ~~ith the first pa~~mcrlt. Follo~~- up appropriate to the arrangement ensures timel~~ patiment and a statement and cll~~elopc arc released after each pa~`ment is rerei~~ed. "phe minimum "Time Pay'" amount accepted b~ the Cite is ~~~'- h~I~~Iilcnt arrangements ~~~ith a lo«~er amount must he submitted in ~lciting for the Cit~~'s re~'ie~~ . :~Il "Time Pae~~ accounts must be paid off within I near of the date of service. In addition to the ""Time Pay" option ~l~ittman T:ntel-prises. LLC takes credit card payment inn behalf ul~ the Cite. Patients arc atilt to pro~~iile credit card information through correspondence to us, o~ cr the phi->ne or ~~ia the "Patient I'ortal.'- City of Santa Ana Firr Drpartmrtrr E• 25C-15