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It'itt»u1n Enttaprisrs, LLC 4~ e ~;oulci like to offer the Cite a cost say ink option. 1~ ittman 1~:nterprises, 1.1_C is capable oC directly recci~~in~~ pa}mcnts on behalf of the Cite. This includes all corres}x~ndence. EO}3's_ patient letter>. and rep}nests. This ~~~inlld eliminate the need for Cite personnel to make copies of p~I~,nent ini~~umatiun and process correspondence. Pa~•ments ~~~ould he posted within 1 dad ui~ rcc~i;?t tin. th~~ I:unlic~ deposited into the C'it~ hank account. :1 c~?p~ of~the deposit slip «uuld he f21\~~ or emailed to the l".'it~~ de,i~;nat~a rcpres~ntati~~e the samz day. In c~~mplianc< «ith ~1~d:cam rules. u e «ill maintain deposit ri~,hts o1~1~ . Refunds ~1'hr accuuuu rccei~able deparllnent thoroughly researches all credit balances. ~~'e require insurallci companies to request refunds in ~yriting befz~re ~~~e rcec?mmend release of am liulds. Resolution ui~ all credits ~~ill ht completed ~~ithin ~U calendar da~~s from the date the account refleea the credit balal:ce. Resolution may include initiation of a refund packet. recrnlp packet. tra:I~l~er ~~r funds, or ~~rite-oil~re~'ersal. x111 requests are forwarded to the ('ity fur approval ~~~ith detailed reports and dOe11111e11ta11Un. Record Maintenance 1'~'itin,~jn {~.nterprises. LLC' rnainiains the City~s records in accordance, with the ~~enerally acce;~;ed ,tccc~untin~.; principles (~~~A}'~~. 1~'ittman }:nterprises. I.I,C retains all re~i~rds on site l~~r se~~en ~ para. Patlelll Care Reports and all con~cspondence arc scanned il~to au electronic sti~r:I_~e s~,te;n daily. ~fhis sti,ra~a~ system is a~,liiable to all personnel insurillL ~as~~ r~trir~~al ut~ IP.t~11'Inatl~~a lUl' ;; A;irtl't~ tit (llll"poses knl'~Udln~? 1'CC1U~Sl5 tOr Intl~I'Ill<SII(1n hV lI1~L11'~illC~ l'~ll]1pI1111~~ ur aaorne~ ~l~11e s~5tem is h,lcked up on a dail~~ basis to ensure it is secured. Llcctronic PCR~s arc st~~red as PI)l~ files fir easy retri<<~al.:~Il computer-~~enerated information is a~~ailable to access at an~~ given moment. ~l'ittman I-:nterprises, LI_C' agrees that all acci?unt files are the property o~~the ('it~~ and will relinquish them w the Cite at the termination of the contract. 'Coll-Free 'Celerzhone ~t~'ittman I~:nter}rises. LLC~s Custottlcl° Service Rcprescntatiyes are available B:UU am tc> ~l: ~U pm f~~r ease contort h~ the C'it~ ~s patients. ~)Llr national toll-free QUO-number has nnlltiple lines a~~aifal~le ±i>r patients. clients, insurance companies. attorrn~s. and third parties to tail for inturrrltion ur discussion ni account status. ~)ur atno ans~yering system moves the Cit~~'s patielas t~~ a Customer >er~~ice Representati~ e faster alid snore accuratel~~ than a manual system. In addition to our 8OU-number. 1~'itunan Enterprises. LI.C has developed a "Patient Portal.'. This secure ~~ehsitc ~,~i~~es patients ?4 hour access to us. Patients are able to email questions and submit tltcir insurance or pa~~ment information to us. Questions are responded to within 24 hours oi~ receipt. City' o(Snrrtu Arru /7n+ peprrrunent 1~ 25C-17