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It imnan Fnrerpricz.�, LLC \lc also c;lectronically hill t«r the City. all qualified prinlary and Secondary insurance sources, vv01'kcrs' compensation. health maintenance organizations, third party liability benefit programs. aixl cl f- insurance prm9mms. Those W) do not qualify are billed on paper. 13iHWg and T crification of Self Yap Account~ Slil'\evs !ronl the .American Collectors Association indicate that pallents are more Illo>tiAaled to Ent" Illent iron! a telephone all rwher than wpeated CoHaLli1111 I10t1eCS. 1 fovvCvCI', tile% 11a:.; �ii�,yv11 the moot ad110011, 01 efteClivencS� tl-oln a conlbination of thCSe TvW IIiediUMS e Ila-, loul:d this to be We Innlgh the pcool al attentiongRen to our client; and their patients. (Or Arm call w a private account Occurs inlmediately after data entry of the incident into the S3StanI. IIS -Vcriiication Call allOvtis us to deterinine if the patient has insurance or allv Special circumstances that vv ill snake it difficult to pa�' the hill in a reasonable amount of flute. 'I his early estahlishnlert of Contact with the patient is ccry hcneiieial.:At this point handlin,, of the :;e:LVUll1 heC nIL: v ery illdly idUatliLe.I e hay C ftvUnd tha11 otll �,v Steps of inv olCes, ' 1LtIL nCntS, delln�lllClleA l:o)tlCc'�. aPd Ind ^ idtial letters In Conl,tlnCtioll A\l1h telephone t'elhw, u,p lla. Been moat <uecessful. 10110vv -Up procedures used to elicit pa`,meat include a data file est.thiished ITT Cach patient from vv hich information rez„ardinzg the transport. hissing and payment eat11 tie reCOrded and retrleA'ed, and patient infol "Illation can be Updated. All patients ilia\ he iYtei'CileCd b\ Iia1111C, date of service. incident number. run number. Awfal security Irunlheu and ins.axlew ideiltif C lain numbers. `gee table on paue 17 for a Sample bill Schedule. 13i11ing and Verification of lnsut-ance :Accounts and Third Yarn PaN ers _All ill urinec and third party paler infornation pl-twided al the tinge of input is veritied vrilh pholle :,ilk ( ik` insurance conlpaniss is WON V\here NeW Mr process of iden!ii,v the �:orreet laver fur a patient; clailll More it is even billed has kept our percentage 11 incorrect billings lovv. Uur CUJlOrner Service Representatives. in the event of' incorrect insurance infitrmati0n. contact hnspit & and if necessarn the patient for the corrections to that ililormation. Bankruntc- and Litigation Account.s \\ ])all notified of'a personal hankruptc� all billing activity will cease. Information vv111 be noted 1n tha a1CC:7!.Illt and lollo\ \ed n10111111 \. (We ismittcatlon of dkchar,'e of dc'.bt iS made the account at�l,Ll�ted 1u _; %eil� 't�allaliee. l:i the Cage 01 probate clrcullistances, AV 'e \\ Ill the a creditor's clailll tc) prOtect tile Cit:s interests. t1 "hen all account is identified as a litigation ease it is Ilagged vpith a sl'�eclflc paA Source. attorrlC\ lillorIilaltlon is added to the ICCOL1111, a hall 1S sent to the patletlt i attorney to be signed by both the patient and the anonw)4 and the patient billing is put on hold. 01) ()/ Santa Ana Fire Department 25C -14