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11 imnan F.rn<rprisr' +. LLC <br />Bilinp,ual Staff <br />\1tunall Enterprises. LLC ha; several Spanish - speaking Customer Service Representatives in <br />both mana'-ement and non- management positions. Chis enables patients to have the hiuhest <br />du.ility ol, sel\ice available at the highest level. A\ itiman Enterprises. I.LC also has enlplo%ees <br />vv1.11, >I,,:A Mon,'_. Oilnese. and V'icmamesc. IC a patient Spa1kS .1 where vvc Flo 1101 <br />hake :w e Wl0vCe availablL we utilii.0 Latigua <ue Line Services to cover am lanl-Iual-'es that <br />cannot "2 pl-o\ ided interrlali\ . <br />Compliance Ns ith Counh , State, and Federal Lam s <br />\1 iit r.a;l f ntert�risCS. LLC is in c+mzhletc Count%. State. Federal. (AIS. and I IIPAA I'Cgulati011 <br />Co:npii UICe. 1'r:11-1v audits are pertornled to insure that our hillin1-1 sery ice remains in complete <br />eO:,lpll.tllcc, thus proteCtln� our Cllents. Along, 1 \lth those audits, OUT— SUI)CI\ 1Sors perform spot <br />;lug #its on Z:ll enlplov�ees to insure their understanding_ and theret'Ore their corripliunc� vvitll all <br />loc; I. statC. and f'cderal laws. further. vve ensure Compliance with these laws by Continually <br />;1S t+i ;m% idI;2r,:ncCs that nlaA appi". �'t e a1L1'ee lU %:0t111llw to 1101 bV ;lm <br />C:ll)IC t)Illln(lIICe5 he <br />Compliance to 1111' AA <br />�� ittman 1- nterhrisCS. LLC has i'rivaCy and Security 01'ficers vyho insure that all IIIPAA policies <br />imAv ire 10110wvecl. lhev have reCCived and ot'tered to our clients' <br />eVtC11,�1A C InlininL throe( -,h semnin irs presented bV the (_ alliorrlla Ambulance Association. \� e <br />pro" access ti) Internet I-CSOUCCCS foI' Co ltHILU g edUCatloll with regard to any changes that <br />dev Clop yv ith I IIPA.\ law . %\ e chose the CAA for I III)AA trainin hecause that <br />I-A:% and Lardner. had the ,greatest familiarity vvitt California Law. <br />IIIPAA i-e'-ulalloIis io -State Lms 11 Inure Strict. Culltorma pl'1vacy laws are <br />alnoll, ;lI'llluetll In the I1aUoil I hereforc". A\c art' certain that our clients are maintainillO <br />C+�nlpii;lnce with all federal and State mandates. All cmploy ees 1'ronl the Managenlcnt ICv Cl to <br />CferiCai lave reccl%Cd extensivC traininl-' undCr the Mimmum \eccssary Rule. All Protected <br />Health Infilrinati:lll is secured per IIIPAA regUirements at the Close 01'Cach bu,inesS piay. We <br />hay e a Business Associate :A +u'reclncnt with the Citv. <br />Government PaN er Compliance <br />W1111rlan l:ntcrprises. LI C is in complCte compliance with all -,o%ernment pa%ers. Utn• MCClicare <br />Compliance prk)gram has been in place for several years and is updated on a reoular basis to <br />comply with current law . Day id Nevins has been retained as our Medicare compliance ot'ticer <br />�inCC the bc�u'innim-, oi'this process. <br />City" of Santa Anu Fire Departmenr <br />25C -20 <br />