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4.1.7. Authorize Emergency Access In the event of an emergency or crisis which is not the direct or indirect responsibility of VISIPHOR which is not a Severity Level I or severity level 2 event but which is at the specific request of the Customer, provide VISIPHOR with an electronic or other access to the production system for purposes of applying a database or data corruption fix on the understanding that, except for negligence on the part of VISIPHOR, VISIPHOR assumes no liability resulting from such emergency or crisis access; 4.1.8. Ensure Personnel are Trained 4.1.9. Ensure that its personnel are fully trained in the use and operation of the Product or any Custom Modifications. Use in Accordance with Business Rules Use the Product in accordance with the Business Rules. 4.2. Customer understands and agrees that all Defect corrections and Technological Releases and any related Database scripts should be promptly implemented in the Production System. The Customer acknowledges that its failure to so implement such Defect corrections and Technological Releases may render the Product unusable or non-conforming to Documentation. The Customer agrees to install and put into production use (a) corrections to Defects within thirty (30) days of delivery by VISIPHOR and, (b) Technological Release within such reasonable time as VISIPHOR and the Customer may agree. 4.3. In no event shall the Support Services be used as a source of training or a source of consulting. Misuse of the Support Services may result in direct billing, on a T &M basis, for any such training or consulting services. No such charges shall be applied until such time as VISIPHOR advises the Customer that it is in breach of this clause thereby giving the Customer the opportunity to cease such action. 4.4. Customer acknowledges and agrees that the administration and maintenance of all computer hardware, communications equipment third party software, cabling, peripherals and any other hardware equipment necessary and required for the operation of the Product, shall be the exclusive obligation of the Customer. In particular, and without limiting the generality of the foregoing, VISIPHOR shall not be held responsible for the provision of any assistance (under the terms of this Agreement) required as a result of any: 4.4.1 Modification to System Enviromnent modification, change or upgrade to any hardware or software (other than any modification, change or upgrade made by VISIPHOR to the Application Package Programs); or