VISIPHOR CORPORATION 1A-2009 - Laserfiche WebLink

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3.3. The Fees for Support and any other products or services that may be provided hereunder are exclusive of any federal, state or provincial tariffs, duties or sales taxes, taxes which shall be paid by the Customer. 4. CUSTOMER RESPONSIBILITIES 4.1. Without cost to VISIPHOR, the Customer shall provide to VISIPHOR full co- operation and assistance to enable VISIPHOR to provide the Support Services contemplated hereby. In particular, and without limiting the generality of the foregoing, the Customer, or its designee, shall: 4.1.1. Designate Contacts Designate up to four (4) individuals from its MIS/IT department, or services provider (as the case may be). All Support calls must be channeled through the designated individual(s). The designated individual(s) are set out in Schedule A-2. 4.1.2. Provide Electronic Access to Production System 4.1.3. Provide VISIPHOR with electronic access to the Production System. Perform Administrative Duties 4.1.4. Perform all Database and operating system(s) administrative duties, including regular logical and physical backups. Supply Required Information 4.1.5. Supply all pertinent data and information (including Database dumps, as requested). Make Assistance Available 4.1.6. Make available such employees, or designated service providers, of the Customer as VISIPHOR may reasonably request in relation to the Support. Report Faults in a Timely Manner Report problems or faults within such time, on such forms and with such degrees of particularity as VISIPHOR may, from time to time, request. The current form to report problems is as set forth in Schedule A-3.