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Mittman Enterprises, LLC <br />We would like to offer the City a cost saving option. Wittman Enterprises, LLC is capable of <br />directly receiving payments on behalf of the City. This includes all correspondence, EOB's, <br />patient letters, and requests. This would eliminate the need for City personnel to make copies of <br />payment information and process correspondence. Payments would be posted within 1 day of <br />receipt and the monies deposited into the City bank account. A copy of the deposit slip would be <br />faxed or emailed to the City designated representative the same day. In compliance with <br />Medicare rules, we will maintain deposit rights only. <br />Refunds <br />The accounts receivable department thoroughly researches all credit balances. We require <br />insurance companies to request refunds in writing before we recommend release of any funds. <br />Resolution of all credits will be completed within 30 calendar days from the date the account <br />reflects the credit balance. Resolution may include initiation of a refund packet, recoup packet, <br />transfer of funds, or write -off reversal. All requests are forwarded to the City for approval with <br />detailed reports and documentation. <br />Record Maintenance <br />Wittman Enterprises, LLC maintains the City's records in accordance. with the generally <br />accepted accounting principles (GAAP). Wittman Enterprises, LLC retains all records on site <br />for seven years. Patient Care Reports and all correspondence are scanned into an electronic <br />storage system daily. This storage system is available to all personnel insuring easy retrieval of <br />information for a variety of purposes including requests for information by insurance companies <br />or attorneys. The system is backed up on a daily basis to ensure it is secured. Electronic PCR's <br />are stored as PDF files for easy retrieval. All computer - generated information is available to <br />access at any given moment. Wittman Enterprises, LLC agrees that all account files are the <br />property of the City and will relinquish them to the City at the termination of the contract. <br />Toll -Free Telephone <br />Wittman Enterprises, LLC's Customer Service Representatives are available 8:00 am to 4:30 pm <br />for easy contact by the City's patients. Our national toll -free 800 - number has multiple lines <br />available for patients, clients, insurance companies, attorneys, and third parties to call for <br />information or discussion of account status. Our auto answering system moves the City's <br />patients to a Customer Service Representative faster and more accurately than a manual system. <br />In addition to our 800 - number, Wittman Enterprises, LLC has developed a "Patient Portal." This <br />secure website gives patients 24 hour access to us. Patients are able to email questions and <br />submit their insurance or payment information to us. Questions are responded to within 24 hours <br />of receipt. <br />City Of Santa Ana Fire Department <br />18 <br />