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Wittman Enterprises, LLC <br />Bilingual Staff <br />Wittman Enterprises, LLC has several Spanish- speaking Customer Service Representatives in <br />both management and non - management positions. This enables patients to have the highest <br />quality of service available at the highest level. Wittman Enterprises, LLC also has employees <br />who speak Mong, Chinese, and Vietnamese. If a patient speaks a language where we do not <br />have an employee available, we utilize Language Line Services to cover any languages that <br />cannot be provided internally. <br />Compliance with County, State, and Federal Laws <br />Wittman Enterprises, LLC is in complete County, State, Federal, CMS, and HIPAA regulation <br />compliance. Yearly audits are performed to insure that our billing service remains in complete <br />compliance, thus protecting our clients. Along with those audits, our Supervisors perform spot <br />audits on all employees to insure their understanding and therefore their compliance with all <br />local, state, and federal laws. Further, we ensure compliance with these laws by continually <br />educating ourselves as to any differences that may apply. We agree to continue to abide by any <br />applicable ordinances of the City. <br />Compliance to HIPAA <br />Wittman Enterprises, LLC has Privacy and Security Officers who insure that all HIPAA policies <br />involving privacy and security are followed. They have received and offered to our clients' <br />extensive training through seminars presented by the California Ambulance Association. We <br />provide access to internet resources for continuing education with regard to any changes that <br />may develop with HIPAA law. We chose the CAA for HIPAA training because that <br />organization's attorneys, Foley and Lardner, had the greatest familiarity with California Law. <br />HIPAA regulations require adherence to State laws if more strict. California privacy laws are <br />among the most stringent in the nation. Therefore, we are certain that our clients are maintaining <br />compliance with all Federal and State mandates. All employees from the Management level to <br />clerical have received extensive training under the Minimum Necessary Rule. All Protected <br />Health Information is secured per HIPAA requirements at the close of each business day. We <br />have a Business Associate Agreement with the City, <br />Government Paver Compliance <br />Wittman Enterprises, LLC is in complete compliance with all government payers. Our Medicare <br />compliance program has been in place for several years and is updated on a regular basis to <br />comply with current law. David Nevins has been retained as our Medicare compliance officer <br />since the beginning of this process. <br />City Of Santa Ana Fire Department <br />21 <br />